Delivery Coach

Delivery Coach

Location

York, GB

Department Name

EM Apprenticeships, Graduates & Industry Development (638800) G5About Network Rail

Here at Network Rail, we believe that investing in our people is key to improving the safety, reliability, and efficiency of the railway. This, in turn, means that we can serve the needs of our customers and the travelling public.

Network Rail Training is committed to this goal. We aim to create an environment where every individual is able to succeed and is encouraged to reach their full potential, helping the company to become a natural choice for talented people to join.

We deliver a wide range of learning solutions from technical and vocational skills, through to professional development, safety, leadership, new entrant programmes, and higher education designed and developed to enable continuous improvement of safety and business performance across the business. Everything we do is to support Network Rail’s safety culture of getting everyone home safe every day.

We’re looking to expand our team and are recruiting for a number of positions.

Brief Description

About the Role

We are now seeking a Delivery Coach. This is an exciting opportunity to provide ongoing support, communication, coaching, and guidance to apprentices and graduates and their line managers in Milton Keynes/London & York.

About the role (External)

What Does an Average Day for a Delivery Coach Look Like?

As a Delivery Coach, your day will involve engaging with apprentices, graduates, and their line managers to ensure successful completion of the apprenticeship programme. You will monitor progress, provide bespoke solutions, answer queries, and act as a point of contact. Additionally, you will promote equity and diversity, address safeguarding concerns, and work closely with the administration team to ensure all requirements are met.

What Would Set You Apart?

The ideal candidate for this role will be customer-focused, approachable, knowledgeable about safeguarding principles, and a familiarity with the challenges faced by young people. Strong digital communication skills and experience in managing key stakeholders are also essential.

Main Responsibilities

• Engage with and proactively manage the relationship between the Network Rail Apprenticeship programme, customer, and apprentice/graduate to deliver on-time completion of the apprenticeship programme.
• Utilise apprentice information to monitor the progress of apprentices and build bespoke solutions for individual apprentices/graduates exceeding or not meeting expectations. To include monitoring student progress, ILPs (individual learner plans) to conform with the skills funding agency and government policy and maintain safety and efficiency in network rail’s infrastructure.
• Act as a subject-matter-expert and be a customer-focused point of contact for line managers of apprentices, to answer scheme queries.
• Identify areas of improvement for the schemes and working with the scheme development/delivery managers to improve the learner journey to better meet the requirements of the customer.
• Monitor, report on, and take action on adherence to deadlines of line manager submissions required for the successful completion of schemes, to better support the apprentices/graduates through their journey.
• Promote equity, diversity, and inclusion across apprentices/graduates and their place of work, to instil network values and demonstrate the right behaviours as a Network Rail employee.
• Identify and raise any safeguarding concerns to the Apprentice & Graduate Safeguarding, Experience & Engagement Manager, taking immediate action when required to do so, in line with the appropriate procedures.
• Work closely with the administration team to monitor that all administrative requirements of the apprentice/graduate journey are carried out, including enrolment, work/training placements, end-point assessments, Learner Management System submissions, so that all successfully complete the programme.
• Seek and promote opportunities for continuous professional development in the fields of apprenticeship/graduate delivery, engineering, education, and industry knowledge to enhance the apprentice’s experience.
• Take a proactive interest in the outputs of the Quality Improvement Plan, to continually add value and enhance the apprentice/graduate schemes.
• Ability to travel nationally to meet allocated Apprentices/Graduates

How to apply (External)

Essential

• Experience of managing and influencing key stakeholders
• Customer-focused and approachable
• Knowledge of safeguarding principles and challenges facing young people
• Digital information and communication skills, including Excel, Outlook, Learner Management Systems, and social media.

Desirable

• Experience of supervising others
• Administrative and organisational skills
• Experience of the rail engineering or operations environment
• Experience of managing or delivering training
• Previous experience as an apprentice or graduate
• Level 3 Award in Education and Training or Coaching

Role: Delivery Coach

Location: Milton Keynes/London & York

Salary Band: Band 5 £25,000- £28,000

Contract Type: Permanent

Closing Date: 26/8/2024

If you require any reasonable adjustments or additional support, please contact [email protected].

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