AO Administrative Officer Receptionist

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

High Wycombe Medical Centre, Royal Air Force (RAF) High Wycombe, Walters Ash, Buckinghamshire HP14 4UE

About the job

Job summary

Here at Defence Primary Healthcare (DPHC), we are inclusive and dedicated, working to provide excellent care to our entitled personnel.

We are looking for a friendly, well-organised and flexible AO Administrative Officer Receptionist to join our encouraging and welcoming team of dedicated military and civilian healthcare professionals and administrative staff working within the High Wycombe Medical Centre, Royal Air Force (RAF) High Wycombe.

The vacant post is a full-time position working 37 hours per week. Part-time candidates will be considered but due to service delivery requirements it must be on a job share basis as full-time hours need to be covered.

Does this sound like the role for you? If so, we would love to hear from you!

Job description

The successful post holder will work within the Medical Centre under the supervision of the Practice Manager/ Warrant Officer (WO) providing high quality administrative support in pursuit of the appropriate delivery of primary healthcare to Service personnel. The duties of the post include the timely preparation of notes and statistics for clinics and surgeries and the accurate administration of medical records.

Person specification

Main details of the role include but are not limited to:

• Maintaining patient and staff confidentiality adhering to Caldicott Principles.
• Ensuring all telephone calls are managed appropriately.
• Actioning online email consultations assigning them to the relevant clinician.
• Entering all incoming clinical correspondence, reports, and results onto Defence Medical Information Capability Programme (DMICP).
• Participating, when required, in general reception duties including directing enquiries, filing, answering the telephone, mail distribution and booking appointments on DMICP.
• Carrying out administrative duties such as photocopying, scanning and faxing.

Please refer to the attached Terms of Reference for a full list of duties.

Desirable Criteria:

• Able to work by yourself or in a team and under pressure is necessary.
• Excellent interpersonal and communication skills including patience, tact and diplomacy are required.
• Good organisational skills and the ability to think and plan ahead.

Behaviours

We’ll assess you against these behaviours during the selection process:

• Leadership
• Working Together
• Delivering at Pace
• Managing a Quality Service
• Communicating and Influencing

We only ask for evidence of these behaviours on your application form:

• Leadership
• Working Together
• Delivering at Pace

Benefits

Alongside your salary of £22,758, Ministry of Defence contributes £6,145 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27% 
• Free on-site parking
• Access to gym

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Yvonne Garfield
• Email : [email protected]

Recruitment team

• Email : [email protected]

Further information

Please see Further Information document attached.

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