Manager – Health Information Management – Suncoast Region

Position Summary

Responsible for the leadership and overarching responsibilities of a department in Health Information Management (HIM) under the direction of the Director/Sr. Director of HIM across multiple hospitals (regions) and outpatient locations. Responsible for the planning, priority setting, coordination, implementation, and evaluation of the department’s core functions related to HIM across multiple hospitals (regions) with overarching responsibilities. Monitors quality and budgeting standards while managing to achieve multiple hospitals and corporate goals. Ensures that a continuous improvement approach is implemented to measure actual performance against established standards.

Responsibilities

Essential Functions

• Plans, organizes, and directs department activities, education sessions for multiple sites (Hospitals).
• Provides daily oversight of the HIM, designated team members, audits multiple team members and helps develop a collaborative team
• Manages multiple priorities simultaneously for multiple sites (Hospitals) through monitoring metrics, audits and/or other job-related duties
• Reviews departmental performance and implements changes as necessary to improve performance.
• Demonstrates leadership and management skills from front-line staff supervision to strategic leadership; leads Assistant Manager(s) in HIM as applicable.
• Providers direct support and assistance to Assistant Manager(s) and Staff Members assigned for the full accomplishments of their assigned duties and responsibilities, coaching where needed.
• Provides leadership and strategic direction for day-to-day operations for assigned department (s), multiple sites, locations and HIM job functions
• Collaborative responsibility for the development, analysis, and accountability of departmental budgets for assigned department(s).
• Measures actual budgetary performance (revenue, expense, staffing) against standards, and ensures variances are within established targets.
• Demonstrates general knowledge in all aspects of Health Information Management and how it relates/impacts other Revenue Cycle workflows/departments.
• Ensures that HIM operational goals, key performance indicators, and objectives are achieved.
• Ensures departmental standards for Performance, Quality Assurance, and Turnaround times.
• Demonstrates knowledge and skill in data preparation, analysis, and presentation to maintain effective, efficient, and compliant work environments.
• Ensures compliance with the standards/requirements of all regulatory and accreditation agencies.
• Participates in and leads performance improvement initiates and projects.
• Utilizes planning and organizational skills to ensure appropriate allocation of resources and staff.
• Ensures highly effective communication and collaboration, to include monitoring outsourced services, in collaboration with key Orlando Health leaders/departments and outsourced vendor leadership.
• Monitors and submits routine status reports as needed to the Director/Sr Director of HIM for, multiples sites, locations and HIM department functions
• Attends training programs and leadership meetings, facilitating where necessary, promoting regular education and training programs that continuously strive toward best outcomes and overall performance improvement for multiple departments and team members
• Administers Orlando Health Human Resource policies and procedures, including coaching and progressive discipline.
• Develops and implements department processes, guidelines, manuals, and organizational policies relating to HIM.
• Ensures effective interviewing, selection, hiring, orientation, training, and development of team members.
• Maintains 100% compliance with all required employee education.
• Functions as a resource for multiple hospital sites, locations and HIM functions, or service line as a liaison into the Health Information Management corporate areas.
• Communicates cooperative and constructively with executives, administrators, physicians, physician’s office staff, guests, patients, and members of the health care team.
• Participates in the professional education / mentoring of HIM students.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Assist with managerial coverages for other HIM sites when needed.

Other Related Functions

• Reports needed data elements to designated parties.
• Maintains confidentiality of data and information.
• Represents Orlando Health through positive community interaction.
• Assumes responsibility for professional growth and development.
• Maintains the current certification(s).
• Communicates, promotes, and leads team members through change.
• Investigates and recommends new technological advances in their application to the HIM field.
• Ensures all employees under supervision complete all required training.
• Other duties as assigned to meet the goals both within the department and organization.
• Ensures monthly individual meetings with assigned team members within the reporting structure, meetings with key stakeholders, etc. are completed.
• Works closely with other HIM Regional Managers to ensure smooth flow of communication and consistency across all facilities.

Qualifications

Education/Training

• Associates degree or higher (Bachelor) in Health Information Management (HIM), Business, Healthcare Administration or a closely related field.
• or Completion of a High School Diploma or equivalent and one of the following:

o The American Health Information Management Association’s (AHIMA) Independent Study Program

o An approved Medical Transcription, Health Information Technology, or Coding Program / Certificate

o Two (2) years of college courses in Health Information Management

Licensure/Certification

Must maintain one of the following:

• Registered Health Information Administrator (RHIA)
• Registered Health Information Technologist (RHIT)
• Certified Coding Specialist (CCS) by the American Health Information Management Association
• Certified Professional Coder (CPC) by the American Association of Professional Coders.

Experience

• Five (5) years of management/leadership experience in a healthcare setting or related business is required.
• Three (3) years of working experience directly in a Health Information Management field (Deficiency Management, Coding, Release of Information, Data Integrity, Medical Transcription, Document Imaging, etc.) is required.

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