LCD Technical Training Consultant: Internal Only – Olympia/Telework LCD Technical Training Consultant: Internal Only – Olympia/Telework

Description

The ideal candidate will have strong professional experience training/teaching adult learners, they will have experience developing remote, classroom and blended learning materials for professional employees. They will have experience using eLearning development software like Articulate, Camtasia, etc. and have knowledge and experience with delivering technical training on software applications. They will exemplify the agency values of integrity, kindness, equity, and inclusion and will have a proven track record for providing superior service and interacting with people who are from a wide variety of backgrounds, ethnicities, and beliefs. 

As the Leave and Care Division (LCD) Technical Training Consultant, you will provide technical expertise on delivering training to Leave and Care technicians, specialists, managers, and supervisors. You’ll develop and deliver specialized training on the technical systems and processes related to the work of the Leave and Care Division; ensuring that both new and existing staff are skilled in the use of the LCD CRM system, external facing portal and various software applications needed for their jobs. Additionally, you will help to instill in staff a passion for the work of the Leave and Care Division. If you have passion and can get creative in training people, if you can communicate clearly and effectively, then we want you to apply. This is a full-time/permanent position that is primarily telework, may require the ability to travel statewide, and may be required to attend in-office meetings or events as necessary. 

NOTE: This opportunity is available to current internal Employment Security Department employees only.

Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy.

Duties

You will provide remote and on-site procedural/technical training related to LCD programs, including state laws, Agency policies, operational procedures, and technical systems. Develop eLearning and classroom curricula, subject matter expertise in the job functions required of LCD technicians and specialists, and research program activities, conduct assessments as required. 

Some of what you’ll be doing: 

• Coordinate with training team or subject matter experts to provide training to LCD staff, prepare training and orientation materials, and conduct presentations.
• Develop training materials to include handouts, job aids, models, multimedia visual aids, video tutorials and PowerPoint presentations.
• Working with subject matter experts, develop content consistent with adult learning theory principles suitable to build into eLearning modules. 
• Coordinate with training team and subject matter experts to prepare classroom curricula, training, and materials consistent with state law and operational policies. 
• Select and/or create e-learning training curriculum for the LCD. 
• Research advancements in technologies and methods associated with e-learning, online training platforms, and curricula development.

To request a detailed position description, click here.

Qualifications

Required: 

A combination of education or relevant experience such as technical system database training equivalent to six (6) years which includes a minimum of two (2) years of training/teaching adult learners. 

OR: One (1) year as a WA Paid Leave specialist. 

OR: A certificate from an accredited institution of higher education in classroom curricula development, instructional design, eLearning design and development or closely related specialty, and two (2) years of experience training/ teaching adult learners. 

OR: A Bachelor’s degree in public education, adult education or closely related field and two (2) years of experience training/ teaching adult 

OR: A Master’s degree in education, social science, public administration, or a related field AND one (1) year of experience training/teaching adult learners. 

Education to Experience Equivalences:

Associate Degree = 2 years jobs-near-me.org Bachelor Degree = 4 years jobs-near-me.org Masters or Higher = 5 years

Preferred:

• Additional years of experience developing remote, classroom and blended learning materials for professional employees.
• Experience using eLearning development software like Articulate, Camtasia, etc.
• Knowledge and experience with applying Adult Learning Theory and Social Learning Theory in educational environments.
• Knowledge and experience with delivering technical training on software applications.

Additional Requirement of Employment: 

• Must be able to pass an Unemployment Insurance (UI) Claim & Benefit Information Review.

Submit your Cover Letter and Resume with your Online Application through the “Add Attachments” field. A resume will not substitute for the “work experience” section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as “see attachments” may be considered incomplete.

Supplemental Information

Our agency’s mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that’s why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.

Opportunity for All

We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Jeanette Nelson or the Talent Acquisition Team, or Washington Relay Service 711. If you are having technical difficulties creating, accessing, or completing your application, please contact [email protected] or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711. 

• This organization participates in E-Verify**

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That’s why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation

State Employees are members of the Washington Public Employees’ Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems’ web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165. 

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 12-31-2022

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