Administrative Support Officer

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Bristol

About the job

Job summary

Are you an effective communicator with a keen eye for detail?

Have you got the enthusiasm and drive to work collaboratively with colleagues, stakeholders and customers, delivering quality at pace?

Do you enjoy variety and flexibility in your work, with the ability to adapt to your task priorities?

If so, we would love to hear from you!

Job description

We’re looking for an Administration Support Officer to join our Business Transformation Team.

This is an exciting time for the VCA, and a great opportunity to be getting involved in our digital transformation projects.

This post will be an exciting dynamic role, encompassing a variety of administrative support working across various teams and working closely with colleagues, including across VCA’s international offices.

This is an ideal opportunity for a highly organised individual, who thrives on responsibility and working and networking with multiple departments and stakeholders within a busy, challenging environment.

About Us

Our work is focused on improving vehicle safety and environmental protection by providing robust testing and certification to national and internationally recognised standards.

We are a part of the Department of Transport as the designated UK Vehicle Type Approval Authority. With more than 40 years’ experience, we have become one of the largest and well-respected approval bodies around.

This position has been built on a reputation for technical expertise and quality, which is at the heart of everything we do, and what you could be a part of. 

Job description

This role offers versatility and opportunities to work with colleagues across the Vehicle Certification Agency, and directly with our customers. You will need to be an effective communicator who can confidently engage with people by telephone or email, daily.

You will play a key role in supporting our team, issuing documents and invoices to our customers in a timely fashion. Experience using computer systems, including Outlook, Microsoft Office and Adobe Acrobat is desirable. To help develop your skills and knowledge, training and courses are available, including our regular wellbeing sessions to raise awareness about our health and promote a work life balance.

Our welcoming environment is the product of team players who work together to achieve the same shared goals. We pride ourselves on our expertise and require somebody who is passionate about delivering excellence to our customers, offering help and guidance when they require it. This will involve you monitoring shared mailboxes, providing ad-hoc administration support, and checking information from our customers to establish any gaps during the application process.

For more information, please see the role profile attached.

Person specification

To apply for our Administrative Support Officer position, you will need:

• Both written and oral communication skills with the ability to tailor messages for the audience.
• Experience of target driven front-line administration and working under pressure.
• Ability to listen actively and respond to feedback.
• Commitment to excellent customer service.
• Be adaptable and willing to work flexibly across the organisation.
• Familiarity with the use of basic Microsoft packages including Outlook, Word, Excel and Adobe Acrobat.
• Ability to problem solve with a good eye for detail.
• Be quick to adapt to changing priorities and procedures and maintain accuracy.
• Be confident to seek advice and support when necessary from colleagues and managers.
• Be able to learn quickly on the job in a fast-paced work environment.

Additional Information

This role is suitable for hybrid working, and therefore a combination of workplace and home-based working can be accommodated subject to business requirements. Hybrid working is a non-contractual arrangement where employees have the flexibility to work remotely combined with a minimum of 60% of their working time a month at their principal workplace (one of the locations cited in the advert). There may be occasions where you are required to attend above the minimum expectation.

If you have questions regarding how hybrid working is practiced within the business area, or any reasonable adjustments or flexible working arrangements you may currently have or need in place if successful in your application, please contact the Vacancy Holder (see advert for contact details).

Behaviours

We’ll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Delivering at Pace
• Making Effective Decisions

Benefits

Alongside your salary of £23,847, Vehicle Certification Agency contributes £6,908 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Your wellbeing is important to us, which is why we’re pleased to offer a wide range of benefits to all our colleagues, inside and outside of work.  

Find out more about the ways you can benefit in our candidate pack. 

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Mohammed Farooq
• Email : [email protected]

Recruitment team

• Email : [email protected]

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: [email protected]

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here

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