Administrative Officers

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Manchester

About the job

Job summary

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, fire, crime, drugs policy, immigration and passports.

Immigration Enforcement is responsible for enforcing the government’s immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. It also aims to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. Learn more on our careers pages.

The Central Support and Tracing Hub use their operational expertise to resolve complex queries and provide support to the wider business. The Absconder Tracing Team form part of the hub who deal with immigration absconders who have failed to comply with conditions of Immigration bail, temporary admission, have absconded from port or have escaped from Immigration detention. This multi-faceted role will offer the successful candidate the opportunity to expand their administrative experience.

Job description

The post holder will be supporting the work of the wider tracing teams to undertake batch checks following strategic direction and priorities, reviewing cases deemed as “out of contact”. The management and review of these will be required to bring a person back into a compliant regime to progress cases. This will require an enthusiastic and driven individual to help us deliver on our ambitious programme of work.

The Central Support and Tracing Hub offer a flexible resourcing model therefore individuals may be required to undertake additional tasks. Staff must be willing to adapt and proactively develop their role to support other work in the team. This will be considered according to business priorities, the individual’s competencies, skills and availability. 

Key responsibilities

• Working closely with team to undertake batch checks of data to maintain accurate absconder records
• Interrogating Home Office systems, to ensure cases fit the absconder criteria and to perform checks on internal systems and databases for traces of a person where required
• Using Home Office systems to manage “Absconder” cases as necessary, working closely across the team
• Supporting with development of Business Rules around absconder cases
• Adopting, integrating and working with the transformation from the current Home Office systems to the new Atlas Case Working system. Updating accurately Home Office systems and workflow tools
• Monitoring and distributing emails from the team inbox as necessary and progress ad hoc work from monthly reports
• Acting readily on feedback in a positive and responsive way, working closely with peers and colleagues to promote an inclusive environment
• Promoting effective individual and team performance through ongoing learning and reflection on your own Personal Development needs

Working pattern

This role is available on a full-time basis. This role is also suitable for part-time working hours, with a minimum requirement to work 30 hours per week due to business requirements.

Person specification

Essential criteria

The post holder should demonstrate experience of:

• Working with/analysing information with the ability to identify trends and highlight risks
• Good communication skills both orally and in writing to internal and external stakeholders
• Strong Microsoft Word and Excel skills along with high standards of attention to detail
• Experience of working in a high profile, fast paced environment
• An awareness of General Data Protection Regulation (GDPR) policies and processes

Desirable Criteria:

• Experience of customer service or operational casework environment

Behaviours

We’ll assess you against these behaviours during the selection process:

• Delivering at Pace
• Changing and Improving
• Making Effective Decisions

We only ask for evidence of these behaviours on your application form:

• Delivering at Pace

Benefits

In addition to your salary, a career with the Home Office offers a range of benefits, including:

• A Civil Service pension with an employer contribution of 28.97%.
• In-year reward scheme for one-off or sustained exceptional personal or team achievements.
• 25 days annual leave on appointment, rising with service to 30 days.
• Eight days of public holidays, plus one additional privilege day.
• Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office.

See more of our benefits on our careers website.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Home Office Resourcing Centre
• Email : [email protected]

Recruitment team

• Email : [email protected]

Further information

If you feel that your application has not been treated in accordance with the recruitment principles, and wish to make a complaint, then you should contact in the first instance [email protected]. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.

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