IT Analyst

The scope of work (SOW) sets forth the services to be provided by the Analyst, IT to Technical Advice Connect LTD/GTE (TAConnect), a non-profit organization registered and based in Nigeria to bring innovative solutions to the provision of Technical Assistance (TA) services to states in Nigeria.

Job Description:

The IT Analyst is responsible for the maintenance of the IT infrastructure through regular upkeep, security checks, and upgrades to maintain optimal systems and network performance. He/She will also be responsible for troubleshooting IT issues as they arise and advise the Specialist, Human Resources & Operations, on how new technologies can be used to improve and implement activities. He/She will provide IT support the state teams. He/She will also ensure adherence to TAConnects’ policies and donor regulations in the states.

Principal Duties and Responsibilities (Essential Functions):

Hardware & Software Support

• Identify software and hardware issues, escalate them, and work to ensure resolution.
• Setup devices (Laptop, phones) and access control for new staff.
• Set up projectors, printers, photocopiers, digital cameras, etc. for everyday office use and as necessary for meetings, etc.
• Install software applications (Antimalware, Office tools, Adobe, printer etc.) for new staff.
• Ensure that visitors (including staff from other locations), and consultants have the necessary IT support to enable them to carry out their official assignments during their visits.
• Perform quarterly preventative maintenance, including checking users’ OneDrive to ensure it’s being used and syncing.
• Prioritize and schedule problems, escalate problems (when required) for further resolution.
• Provide remote support to staff in various state offices.
• Prioritize and manage multiple helpdesk cases and respond to user requests for service, troubleshoot problems and help develop basic solutions.
• Assist in database management and administration
• Maintain open communication and positive working relationships with staff and service providers
• Coordinate the roll out of new applications and information technology technical procedures

Asset Management

• Perform IT hardware and Software Inventory and update these inventories where necessary.
• Communicate to project personnel the proper use of IT system and provide training as required
• Ensure accurate asset management at the office(s) by maintenance an accurate and up to date asset register and inventory tracking system, in close collaboration with the Compliance Specialist.
• Ensure all assets (IT and office equipment) is correctly used.
• Oversee the issuance and return of assets to/from staff and record all asset movements and disposals of IT equipment.

Network Management

• Identifying and escalating network outages to supervisor and/or the Service provider where necessary.
• Manage the administration of Azure cloud-based server.
• Identify and escalate network device connection issues e.g. printers, scanners, for resolution.
• Assist in implementing network administration (Users and Groups, Rights Assignment, Active Directory (AD) Maintenance, Microsoft SharePoint and Dynamic AX, etc.).
• Monitor systems and network performances.
• Perform all other tasks assigned by the Specialist, Human Resources; Operations and TAConnect Leadership

Job Qualifications

• Education: Computer Science, Information Technology or BEng. Computer Engineering, or related field. Professional certifications such as CCNA, Network +, and MCSE. (Other professional certifications and Masters) are an added advantage.
• Experience: Minimum of 4 years of work experience, 2 of which must be in IT operations in a medium to large development, projects and/or organizations.
• Experience working for an NGO, company, or donor implementer in Nigeria is preferred.
• Proficiency in Office Suite Application Administration, network systems and application administration.
• Good knowledge of networking technologies and diverse specification of printer support
• Proficiency in troubleshooting and resolving hardware and software problems and in research/application and understanding technical documentation.
• Knowledge of Microsoft Windows PC’s, Operating Systems, Servers, Printers & Mobile devices.
• Ability to learn quickly and adapt to changing technology.
• Strong problem-solving skills and good written and spoken communication skills in English, and any other local languages.

Supervision

The IT Analyst will report directly to the Specialist, Human Resources, and Operations.

Working Conditions/Duration of Assignment

This is a full-time position, based in Abuja, Nigeria.