IT Specialist, GS 2210-13/14; Information Management Division; Winchester, Virginia; FBI Employees Only

Who May Apply

Job ID: 58331

Open to current, permanent FBI employees in all locations

Opening Date: December 17, 2024

Closing Date: January 3, 2025 11:59 p.m. (EST) 

Questions regarding this opening should be directed to [email protected]. 

Job Summary: 

Position: IT Specialist, GS 2210-13/14

Division: Information Management Division

Unit: Technology Innovation Section Front Office

Location: Winchester, VA

Working Hours: 6:00 a.m. to 6:00 p.m. (Flexible)

Salary: GS-13: $117,962.00 – $153,354.00 GS-14: $139,395.00 – $181,216.00

Full Performance Level: GS-14

Number of Positions Available: 1

Duration: Full Time

Additional selections may be made from this announcement to fill positions within the same division when the position includes substantially the same duties, responsibilities, and qualifications. 

Key Requirements

• Must be a current, permanent FBI employee.

Program Overview:

The Technology Innovation Section (TIS) supports the Information Management Division’s (IMD) mission, goals and objectives by developing innovative solutions and information management capabilities for the FBI and for the division’s internal partners.

The Services and Governance Team (SGT) within the TIS Front Office acts as the governance function within TIS and is responsible for setting strategic direction in coordination with section leadership. Governance provides the framework for information technology (IT) projects and ensures work is completed in compliance with applicable policies. SGT also delivers broad-based IT hardware, software, and network services to all IMD locations and handles routine and complex requests impacting greater IMD IT, such as budget and information security for IMD mission systems.

Major Duties

GS 13:

• Functions in various area of specialization and functional areas, including but not limited to data network, emerging forensic video, image, audio, wireless, networking, electronic security, etc., to a range of assignment from routine to complex and unique.
• Perform routine system administration tasks, including server maintenance, software updates, and ensuring optimal performance of network and security systems.
• Install, configure, and maintain complex FBI network infrastructures, including routers, switches, firewalls, servers, and fiber optic networks. Perform hands-on installation and repair of physical components such as secure communications systems, fiber optic lines, cables, patch panels, and related network infrastructure. Optimize and fine tune performance, troubleshoot problems ranging from common to complex, and evaluate and recommend upgrades or enhancements to the current network infrastructure.
• Routinely inspects and tests equipment/systems to ensure that technical integrity is maintained and if necessary proposes appropriate corrective action.
• Integrate diverse platforms into existing architecture in order to increase/enhance the availability of applications and servers.
• Assists in the delivers, installation and/or deployment of unique and innovative systems.
• Interprets and functions in compliance with technical specifications for the development of the assigned system.

GS 14: In addition to the above duties:

• Thorough knowledge of project management, planning, and management control techniques as well as resource estimation and cost benefit analysis techniques relative to project management functions.
• Research ways to upgrade or enhance the level of services provided; implement changes in response to changes in customer requirements; and resolve issues related to the delivery of services.
• Act as a technical consultant addressing the most complex advanced systems projects as well as critical problems which confront the FBI in the realm of IT.
• Provide expert technical advice, guidance, and recommendations to management and other IT Specialists on networking issues.

Qualifications and Evaluations

Please make sure your specialized experience/requirement(s) can be identified in your resume. Applicants must meet the qualification requirements by the closing date of this announcement. 

Your application will be evaluated and rated under the FBI’s Candidate Rating Procedures. Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed in this announcement and will be compared to your responses to the online assessment questionnaire. High self-assessment in the vacancy questions that is not supported by information in your resume, and/or supporting documents may eliminate you from Most Competitive status.

If you are deemed Most Competitive, you will be referred to the selecting official for further consideration.

All applicants will be rated on the following Competencies:

• Communication
• Customer Service
• Information Management
• Technology Awareness
• Problem Solving and Judgement
• Interpersonal Ability

Specialized Experience (SE):

GS-13: Applicant must possess at least one (1) year of specialized experience equivalent to the GS-12 grade level. SE is defined as follows:

• Experience applying customer support principles, methods, concepts, standards, and practices sufficient to troubleshoot, install, redesign, and maintain a variety of electronic systems.
• Experience installing and maintaining network infrastructure including firewalls, routers, switches, and cabling, including hands-on work with fiber optic systems.
• Experience installing, configuring, and troubleshooting IT equipment, such as secure communication systems, electronic systems, and access controls.
• Experience identifying and reporting vulnerabilities, applying patches, and documenting mitigation strategies under supervision.
• Experience assisting in the evaluation and testing of new technologies for potential use in operational environments.

GS-14: Applicant must possess at least one (1) year of specialized experience equivalent to the GS-13 grade level. SE is defined as follows:

• Experience applying advanced IT principles, concepts, methods, standards, and practices sufficient to evaluate the effectiveness of installed systems and services, and resolving system performance issues and optimizing resource utilization.

How to Apply

For detailed instructions related to applying, uploading documents, withdrawing an application or updating your application, please review instructions on How to Apply. If applying online is a hardship, please use the contact information listed in the vacancy announcement prior to the closing date for assistance.

Required Documents

To apply to this position, interested applicants must provide a complete application package by the closing date which includes:

1. Your resume, specifically noting relevant work experience and associated start and end dates
2. A complete assessment questionnaire
3. Other supporting documents (if applicable):

• College transcripts, if qualifying based on education or if there is a positive education requirement
• Memorandum for Record (MFR), Please see Additional Information

Documents that were uploaded one or more years ago will need to be uploaded again. Although an applicant may see these documents within their current profile, the HR Specialists may not have access to view them. All applicants are being asked to upload another copy (if applicable) to ensure the staffing units can review the complete application.

You must complete this application process and submit any required documents by 11:59 p.m. (EST) on the closing date of this announcement. If applying online is a hardship, please contact the HR Specialist listed in the vacancy announcement prior to the closing date for assistance.

What to Expect Next

Once your complete application is received we will conduct an evaluation of your qualifications and determine your ranking. The Most Competitive candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of your status throughout the process.

Additional Information

• Failure to provide necessary and relevant information required by this vacancy announcement may disqualify you from consideration. Additional information will not be requested if your application is incomplete. Your application will be evaluated solely on the basis of information you have submitted.
• As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.
• Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing the other workplace safety protocols. Positions with fitness for duty requirements or those that require international travel may require proof of certain vaccinations.
• Management may select at any grade for which this position has been announced.
• Identification of promotion potential in this announcement does not constitute a commitment or an obligation on the part of management to promote the employee selected at some future date. Promotion will depend upon administrative approval and the continuing need for an actual assignment and performance of higher-level duties. 
• Limited Movement: Policy has been implemented wherein support employees entering a position through a competitive OR non-competitive action may be precluded from moving to another position within the Bureau by means of reassignment or change to lower grade for a minimum of 12 months. HRD will waive this limited movement policy for qualified employees, who have received an official notification letter that their current position is being relocated to Redstone Arsenal in Huntsville, Alabama by 2024, so those employees can compete for a position elsewhere. 
• Probationary employees are precluded from being considered for all job opportunities until 12-months of their 24-month probationary period has concluded. Probationary employees may be considered for competitive vacancies that are advertised within their respective division or field office after serving 90 days within the FBI.
• Candidates will not be considered if currently on a Performance Improvement Plan (PIP); a Letter of Requirement (LOR); or have failed a PIP or LOR and are currently awaiting the final action by HRD.

a. A Performance Improvement Plan (PIP) is a 90-day written developmental plan for an employee whose performance on one or more critical elements is rated “Inconsistent.”

b. A Letter of Requirement (LOR) is issued when a supervisor identifies leave abuse and/or when frequent absences negatively impact operations of an office.

• Relocation expenses MAY be borne by the FBI. Candidates receiving a transfer of physical location, whether at the expense of the FBI or not, will be required to complete a one-year commitment to the assignment, prior to moving to a new position at the FBI. The 12-month waiting period begins the day an employee reports for duty at the new location. 
• Current tax law impacts your transfer by making your moving expense reimbursements taxable. Please contact Transfer_Issues for information regarding taxable expenses. For additional insight on the personal impact of the IRS tax rules, you may wish to contact the IRS or a tax professional. Federal Travel Regulation provides that the Withholding Tax Allowance (WTA) plus the Relocation Income Tax Allowance (RITA) are designed to “substantially reimburse” an employee for the additional Federal, State, and Local taxes associated with a change of duty station and the FBI has the authority to compensate employees through the WTA and RITA.
• Candidates receiving a transfer of physical location, whether at the expense of the FBI or not, will be required to complete a one year commitment to the assignment, prior to moving to a new position at the FBI. The 12-month waiting period begins the day an employee reports for duty at the new location.
• Employees selected for promotions at the GS-12 level or higher, as well as employees selected for positions where a transfer of location is required, will be processed through the name check program prior to being notified of their selection.
• Memorandum for Record: Work performed outside assigned duties (that would not normally be documented on a SF-50, i. e., back-up duties), has to be documented in detail by an immediate supervisor in order to receive full credit for amount of time worked in that position. If no documentation is furnished no credit will be given for time worked in that position. The following notations must be specified in the documentation (Memorandum for Record):

a. Percent of time worked in the particular position (cannot conflict with main duties)

b. The month/year work began

c. Frequency worked (i.e., daily, monthly, etc.)

d. Specific duties performed

Attach the Memorandum for Record to your application in the “Cover Letters and Attachments” section of My Career Tools on the Careers Home page. Please upload the attachment as type “Other.”

Nepotism

Nepotism is the act of favoring relatives in the hiring process, and is prohibited by law. Public officials are prohibited from hiring or promoting relatives or relatives of officials in their chain of command, as well as actively or indirectly endorse a relative’s appointment or promotion.

During the hiring process, all selected candidates and FBI hiring managers will be required to certify they are not related to anyone involved in the hiring process.

Reasonable Accommodation Request

The FBI provides reasonable accommodations to qualified applicants with disabilities. If you need a reasonable accommodation pursuant to a sincerely held religious belief or medical disability for any part of the application and/or hiring process, please notify the Office of Equal Employment Opportunity Affairs (OEEOA) Reasonable Accommodation (RA) Program by either e-mail at [email protected], telephone at 202-324-2158, or FAX at 202-324-3976. Your request will receive an individualized assessment.

This e-mail address is only for reasonable accommodation requests. Please do not submit your application and/or any questions unrelated to reasonable accommodations. Should any applications be received, they will not be forwarded for consideration during the hiring process.

Equal Employment Opportunity

The FBI is an Equal Opportunity Employer and all qualified applicants will receive consideration for this vacancy. Unless explicitly authorized by law, selection will be made without regard to, and there will be no discrimination because of, color, race, religion, national origin, marital status, parental status, physical or mental disability, genetic information, age (40 or over), sex (including pregnancy and related conditions, gender identity, and sexual orientation), or on the basis of personal favoritism, or any other non-merit factors.

Read Full Description