Information Management Specialist

Job Summary

We are seeking a Systems Engineer with 2 to 4 years of experience in Desktop Support for a hybrid remote work model. The candidate will be responsible for providing technical support and ensuring the smooth operation of desktop systems. This role is crucial for maintaining the efficiency and productivity of our workforce.

Responsibilities

Provide technical support for desktop systems ensuring all issues are resolved promptly and efficiently.

Oversee the installation configuration and maintenance of desktop hardware and software.

Troubleshoot and resolve technical issues related to desktop systems both remotely and on-site.

Collaborate with other IT team members to ensure seamless integration and operation of desktop systems within the overall IT infrastructure.

Monitor system performance and implement necessary updates and patches to maintain optimal functionality.

Assist in the development and implementation of desktop support policies and procedures.

Conduct regular system audits to ensure compliance with company standards and security protocols.

Provide training and support to end-users to enhance their understanding and use of desktop systems.

Document all support activities and maintain accurate records of system configurations and changes.

Participate in the evaluation and recommendation of new desktop technologies and tools.

Ensure all desktop systems are secure and protected against potential threats and vulnerabilities.

Support the IT team in various projects and initiatives aimed at improving overall system performance and user experience.

Maintain a high level of customer satisfaction by providing timely and effective support.

Qualifications

Possess strong technical skills in desktop support including installation configuration and troubleshooting.

Have experience with remote desktop support tools and techniques.

Demonstrate excellent problem-solving abilities and attention to detail.

Show strong communication skills both written and verbal to effectively interact with end-users and team members.

Exhibit the ability to work independently and manage multiple tasks simultaneously.

Have a solid understanding of IT security principles and best practices.

Be familiar with various operating systems including Windows and macOS.

Possess a proactive approach to identifying and addressing potential issues before they impact users.

Show a commitment to continuous learning and staying updated with the latest desktop support technologies and trends.

Have experience in creating and maintaining documentation related to desktop support processes and procedures.

Demonstrate the ability to work effectively in a hybrid remote work environment.

Be adaptable and flexible to changing priorities and demands.

Have a customer-focused mindset ensuring a positive user experience in all interactions.

Certifications Required

CompTIA A+ Microsoft Certified: Modern Desktop Administrator Associate

The Cognizant community:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:

Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:

Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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