Sr Claims Business Analyst – Management Information

Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.

Your Role

The Claims Business Analyst will be required to work closely with the Head of Claims Operations A&NZ to deliver Claims related projects and MI Reporting. The role will also have a major focus on gathering business requirements, documentation, data analysis and business impact analysis while working on system and process specific initiatives.

In addition, the role expands into the area of reporting, continuous process improvements and change management within the Claims department.

The deliverables include measurable and time-bound activities, taking ownership of project milestones and ongoing stakeholder communication, with business and IT being a key business partner.

Your Responsibilities:

• Actively participate in Claims projects, specifically related to systems and processes, including the scoping of new systems and any interface requirements
• Requirement analysis and management, including direct contact with IT. 
• Draft business requirement documents and process designs
• Work closely with the region and IT to execute required testing.
• When business SMEs are required for UAT, act as a champion/lead tester. 
• Design test cases for UAT and create test data.
• Monitor work being developed by IT and ensure it aligns with the business’ requirement.
• Develop into an SME for all claim systems/processes. 
• Perform Data analysis to provide factual evidence for process efficiency and business cases.
• Act as the point of contact for technical queries relating to claim systems. 
• Facilitate and coordinate with various functions of organization in capturing data for claims regulatory reporting and analysis.
• Assist Claims Management in establishing, customizing and/or in reuse of existing processes to streamline Claims management.
• Provide support to the claims department with ongoing process/system improvements ideas.
• Work on ad-hoc smaller scale initiatives as directed by Head of Claims Operations A&NZ
• Preparation of ongoing claims MI for claims team, with management being the primary focus
• Preparation of ad-hoc claims reports for internal and external business partners
• Create efficient processes leveraging simple automation by use of available tools.
• Knowledge of databases concepts and queries
• Good data analysis skills using excel and/or scripting language (e.g. SQL, python/R, VB Script or newer scripting language) is desirable. Qliksense or PowerBI development skill is a plus.
• Knowledge of latest issue tracking or other requirement mapping tools (e.g. Jira etc.)
• Understanding of any custom Insurance suite or solution will be an added advantage.
• IT/systems knowledge and understanding of SDLC, Project management methodology – Agile, Iterative etc. 
• Insurance and Claims process knowledge desirable
• Prioritization and time management
• Attention to detail is a must.
• Self-starter and highly motivated
• Strong ability to learn and utilize new technologies in a short time.
• Excellent interpersonal, verbal, and written communication skills

Essential:

• Over 6 years of experience is preferred, but candidates with less experience will be considered if they have the desired data skill set.
• 3 years + insurance industry experience
• Previous experience with systems, preferably in a BA capacity (although support, coding & development experience accepted)
• SIT and/or UAT experience.
• Requirements document writing and design mapping.
• Good hands-on experience in office productivity tools is must – Excel, PowerPoint, Visio, word etc.

We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.

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