Administrative Admin

Role Introduction

The Administrative Assistant is responsible for providing support to a busy BT ITSM team, ensuring smooth day-to-day operations of all aspects of the team as well as providing occasional cover across the department. The role offers an excellent opportunity to gain experience and exposure to a wide range of disciplines within a well-known software business. 

What You Will Do

Day to day duties will vary depending on the business needs, but typically include: 

Managing communications, answering calls and responding to emails; occasional reception cover. 

Monitoring inventory of supplies and equipment, and placing orders as needed. 

Providing support to other team members as needed, such as taking notes, producing dashboards and reports, and assisting with data analysis utilising tools such as BMC Helix, PowerBI, PowerPoint or Excel 

Preparing and processing purchase orders/invoices for services consumed by the BT ITSM; assisting with other financial transactions. 

Supporting implementation of key processes and initiatives; Helping plan and execute BT ITSM projects, such as property renovations or IT projects. 

Monitoring and assisting with fulfilling requests raised by employees in the Digital Work Place, and addressing any issues or concerns promptly. 

Liaising with staff, visitors, contractors and service providers. 

Maintaining records in line with the Quality Management Standards. 

Assisting with purchasing and renewals of software licensing, hardware and telephony. 

What You Will Have

• Key Skills and Qualifications: 
• Proven experience in a similar administrative role. 
• Strong organizational skills and ability to manage multiple tasks simultaneously. 
• Excellent communication and interpersonal skills for liaising with staff, vendors, and contractors. 
• Ability to manage budgets. 
• Working Conditions: 
• Hybrid, with the expectation to be in the office for a min of 3 days a week. 
• Travel to other OA office locations will be required and will be reimbursed by the business 

What We Do For You

Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

• Annual Leave – 25 days of annual leave, plus public holidays and the ability to buy additional days
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
• Endometriosis Friendly Employer – We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Personal Growth – Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally

• Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing – We understand as well as your mental wellbeing, your financial wellbeing is really important

• Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance – Providing you with support and assistance when you need it most
• Discounted Parking – We have partnered with QPark to provide an exclusive discounted rate for OneAdvanced employee’s when purchasing a digital season tickets

Recognition – Highlighting and rewarding the great work our people do

• Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference – we provide opportunities to help our people make a difference to the causes they care about

• MatchIt! – Fundraise for a cause close to your heart and Advanced will match part of the funding
• Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger

Who We Are

OneAdvanced is one UK’s largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK’s most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

To learn more about working at OneAdvanced please click here 

OneAdvanced is one UK’s largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK’s most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

To learn more about working at OneAdvanced please click here 

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