IN-Associate_ CSM_ Customer Consulting _Advisory_Delhi

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Associate

Job Description & Summary

At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth.

As a customer consulting generalist at PwC, you will join other individuals who possess a broad range of skills and experience in customer consulting. You will analyse client needs, provide consulting services across different customer-related areas, and offer guidance and support to help clients develop and implement effective strategies to enhance their customer experience, drive business growth, and improve overall customer satisfaction.

• Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. “

Job Description & Summary

A career within Consulting services, will provide you with the opportunity to help our clients leverage technology to enhance their customer experiences,

• Responsibilities: 
• Collaborate with stakeholders to understand user needs and business goals, translating them into compelling design solutions
• Create wireframes, prototypes, and high-fidelity mock-ups to effectively communicate design ideas and user flows.
• Develop interactive design elements that enhance user engagement and satisfaction
• Conduct user research and usability testing to gather feedback and validate design decisions, iterating on solutions based on user insights and feedback.
• Mandatory skill sets 
• Ensure consistency and coherence across all platforms and products, following established design patterns, brand guidelines, and accessibility standards.
• Stay updated on emerging trends and best practices in data visualization, user experience design, and the wealth management industry, and apply learnings to enhance design solutions.
• Utilize analytics and user data to inform design decisions, ensuring solutions are both user-friendly and effective in achieving business objectives

Collaborate with stakeholders to prioritize design initiatives, manage project timelines, and deliver high-quality design deliverables within deadlines.

• Preferred skill sets 
• Technical Skills: Proficiency in design tools such as Figma, Adobe Creative Suite, and prototyping tools like InVision or Axure.
• Soft Skills: Excellent communication, presentation, and interpersonal skills, with the ability to articulate design decisions and collaborate effectively
• Years of experience required 
• Work experience : 0 to 2 years
• Education Qualification 
• Location : Mumbai, Chennai – Higher focus on Mumbai
• Employment Type : Full Time, Permanent
• Education : Full B.E/MBA

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Master of Business Administration

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Customer Success Management (CSM)

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Business Case Development, Business Development, Business Expansion, Business Model Development, Business Transformation, Channel Partner Management, Communication, Customer Analysis, Customer Engagement, Customer Experience (CX) Strategy, Customer Insight, Customer Relationship Management, Customer Retention, Customer Service, Customer Strategy, Customer Success, Customer Transformation, E-Commerce, Emotional Regulation, Empathy, Go-to-Market Strategies, Inclusion {+ 12 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

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