I.T. Support Technician

General Statement of Duties

Provides front line IT technical support for district computers, including set up and installation, routine maintenance, troubleshooting, and basic repair.

Reports to Technical Support Manager – BOE

• This is a full-time position that is scheduled to work during the 10-month school year.**

Qualifications

Education & Experience:

High School Diploma, with at least two years of college.

A minimum of two year’s relevant experience providing technical support in a computer environment.

IT Certification in an applicable field (Microsoft, Apple, Google, etc. certification).

An equivalent combination of education and experience will be accepted.

Qualifications:

Proficiency in the use of a personal computer, audio visual equipment and industry-specific software applications including knowledge of Microsoft office and the most current web based programs and systems. 

Demonstrated knowledge of the latest software and related technical issues.

Proficiency in set up, installation, operation and troubleshooting a variety of audiovisual and computer equipment. Basic networking skills and knowledge of Apple, Google and Windows systems.

Demonstrated interpersonal skills to communicate effectively and work with internal staff and external public including parents and students.

Demonstrated ability to teach and instruct clientele on proper use of IT Systems.

Flexibility to adapt to a changing work environment.

Ability to lift and carry light equipment (50 lbs.) such as computers, portable sound systems, etc.

EXAM PLAN: 100% Written Exam

Job Description

Department: Board of Education Job Code: 6207

Division: IT Updated: August 2018

Union: GMEA

Grade: C

Duties and Responsibilities:

Performs general upkeep of computers, peripherals and all building technologies.

Manages the configuration, maintenance, connectivity, upgrades, backups, collection, cleaning, distribution, and repair of student devices and ensures the successful day to day operation of these devices for the district

Monitors school based data systems, including input/import of student information, add/delete users, and troubleshoots as necessary. Logs repair and maintenance requests on the district system. Compiles statistics and maintains inventory; assists in ordering supplies and equipment. Performs warranty claims on faulty equipment.

Works with District IT to manage server based applications.

Provides basic IT training on the district’s technology toolset to staff, parent volunteers and students.

Assists media staff with data maintenance. Works with District IT and Media staff to monitor individual mobile devices, including inventory, apps distribution and setup.

Operates electronic communication equipment for producing and presenting information in audio and visual formats. Generates programs, templates, charts, etc. for reports, programs, and/or presentations.

Performs the IT morning readiness procedure checklist on a daily basis for the assigned site and keeps an archive of all previous morning readiness checklists.

Works on support tickets assigned via the district technical support management ticketing system. Ensures that all assigned support tickets are resolved within defined service level agreements.

Contributes to the IT support knowledge base, documenting solutions to common issues for the team.

Maintains an accurate inventory of both hardware and software assets at assigned site. Performs inventory audit and delivers inventory report to the Technical Support Manager on a monthly basis.

Performs the setup and pre-configuration of presentations in auditoriums, media centers, classrooms, and other spaces in the district.

Manages the configuration, maintenance, connectivity, upgrades, backups, collection, cleaning, distribution, and repair of student devices and ensures the successful day to day operation of these devices for the district.

Manages the technical aspects of student testing at the district by being proactive with system availability, device updates, standby technical support, and any additional measures necessary in order to make testing successful.

Works on various IT special projects as assigned by the Technical Support Manager.

Supports Town policies and philosophies and performs other related duties as required.

Note: In unusual circumstances, may perform non-IT functions.

Note: May be required to work in one or more divisions as part of a cooperative team.

Supplemental Information

All positions may be subject to an interview process. The Town reserves the right to limit the number of qualified candidates who will be invited to participate in the examination, or any part thereof.

All outside candidates will be required to undertake and successfully pass a pre-employment medical examination, which includes a substance abuse test that includes testing for THC (the psychoactive ingredient in marijuana), given at the Town’s expense prior to employment if conditionally offered a part time, full time or safety sensitive position.

The Town of Greenwich has implemented a policy of background investigations all full and part time positions prior to hiring as part of the reference checking procedures for outside candidates. The investigation will only be conducted as the last step prior to an offer. Refusal to sign the release form will terminate the candidate’s further consideration. 

Please visit the Town’s Labor Relations webpage https://www.greenwichct.gov/537/Labor-Relations to view the collective bargaining agreements and the associated benefit coverage.

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