ICT Analyst Cloud Services

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Description

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Under the overall guidance of the Cloud Infrastructure Services unit manager, Cloud Services Analyst is to provide technical support for Cloud-based services for the UNDP offices and business units across the globe. The incumbent is required to follow UNDP standard operating procedures for information technology service deliveries. 

Duties and Responsibilities:

• Attend to incidents and service catalog requests for the Cloud platform
• Periodically review and keep internal records on the Cloud platform up-to-date
• Update Cloud platform to reflect changes in internal records

Support implementation of Cloud Platforms oversight controls:

• Ensure that all Cloud resources have required oversight controls applied
• Monitor and troubleshoot oversight controls assignments
• Review and advise on remediation actions for oversight controls non-compliance’s
• Assist with implementation of remediation actions

Monitor Cloud Platforms costs and update budgets:

• Monitor and update technical controls for cost management
• Escalate and follow up on budget exceptions
• Recommend actions based on consumption forecasts

Monitor Cloud Platforms updates and health notifications:

• Monitor Cloud platform’s service health, changes and updates
• Notify and follow up Cloud platform users about health events and upcoming platform changes

Guide and support  with audits and assessments of Cloud Platforms:

• Perform periodic automated assessments of Cloud services
• Assist in complying with audit and assessment requests

Report on compliance status of Cloud Platforms resources:

• Provide periodic reports on compliance status of Cloud platform resources and services
• Participate in periodic service review meeting with vendors and suppliers

Facilitate in conducting the training and communications with stakeholders on compliance requirements and updates:

• Facilitate with periodic trainings and workshops on Cloud platform compliance to UNDP ICT community
• Recommend updates to UNDP ICT Policies, Standards and Procedures as it relates to Cloud Platform(s)
• Facilitate knowledge and capacity building, knowledge sharing and advocacy
• Identify, synthesize and document best practices and lessons learned that are generated from the project and implementing partners.
• The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Institutional Arrangement:

• On the day-to-day basis, the Cloud Services ICT Analyst will be working with and directly reporting to the Manager of Cloud Infrastructure Services unit
• The Global ICT Advisor/Chief of SIS has the overall responsibility to guide the team

Required Skills and Experience:

Education:

• Advanced university degree (Master’s Degree or equivalent ) in Computer Science, Engineering, or related discipline is required.
• A first-level university degree (bachelor’s degree) in the areas stated above,  in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree

Experience:

• Applicants with a Master’s degree (or equivalent) in a relevant field of study  are not required to have professional work experience.
• Applicants with a Bachelor’s degree (or equivalent) are required to have a minimum of two (2) years of relevant professional experience in the area of the Public Cloud Infrastructure Operations.

Required skills:

• Training or experience in the area of the Public Cloud Infrastructure Operations (GCP, AWS, Azure or Oracle Cloud) is required.

Language:

• Fluency in English is required. 
• Working knowledge of other UN language is desirable  

Source: https://estm.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/24521

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