Customer Account Representative

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<div class="isg-job-description“>Title:  Customer Account Representative
Duration: 6+ months contract (part-time) (20 hours per week) 
Pay Rate: $34.45/hr on W2 without benefits
Location: Fremont CA, 94538
Job Description:

• Under supervision (Customer Account Representative I) or general supervision (Customer Account Representative II) from the Customer Service Supervisor, performs varied and responsible clerical and record keeping duties involved in servicing customer accounts; serves as front-line customer support processing customer requests for service, receiving payments, outreach for various District programs, and addressing customer inquiries and complaints; and performs related work as required.

Distinguishing Characteristics:

• The Customer Account Representative classifications are distinguished from general office support classes in that responsibilities relate specifically to the maintenance of customer accounts, from Application for water service to receipt of payments.
• Customer Account Representative I is the entry level class in the Customer Account Representative series. Under close to general supervision, within a framework of established policies and procedures, incumbents learn and perform basic clerical duties while learning to receive and process payments and handle customer inquiries and complaints. Assignments are given in specific terms and are subject to frequent review while in progress and upon completion by the Customer Service Supervisor. There is limited latitude for independent judgment and action in well-defined areas of work.
• This classification is distinguished from the experienced, journey-level Customer Account Representative II class by the routine nature and limited complexity of work assignments and the level of supervision received. The Customer Account Representative I and II classifications are flexibly staffed. Upon recommendation of the immediate supervisor and approval by the department manager, incumbents in this class may advance to the Customer Account Representative II after a minimum of two (2) years at the first level and with demonstrated proficiency to meet the job requirements of the Customer Account Representative II classification.
• Obtains required customer information to process requests for start or discontinuance of water services; establishes deposit amounts from written guidelines for new customers and prorates and adjusts billings as appropriate
• Interprets policies and procedures and exercises judgment to respond to routine customer inquiries and complaints pertinent to billing, fees, rate structures, and District services; researches questions or problems and follows up as required or refers to appropriate personnel for resolution
• Performs various duties related to billing, including scheduling billing, auditing bills, resolving billing errors, reviewing customer accounts for completeness and accuracy, entering meter readings, and collaborating with field staff to confirm consumption amount and possible leaks.
• Assists customers with setting up online accounts, including enrolling in payment plan, troubleshooting user issues and resolve challenging customer interactions.
• Receives customer payments, makes change, and issues receipts; opens and verifies customer payments received by mail; balances daily cash receipts, totals batches of checks received, and prepares bank deposit documents.
• Uses an on-line computer system extensively to process customer service requests; post payments; creates or updates master customer account files and related meter records; creates work orders for field personnel.
• Schedules and coordinates activities of field personnel relative to new water service and/or turn-off of service due to non-payment; reads tract maps and researches records to locate properties to assist field personnel.
• Issues hydrant meters for temporary water service and processes payments, enters readings, bills for damages, and refunds depositions.
• Reviews a variety of customer account records for completeness and arithmetic accuracy; makes necessary corrections or refers to appropriate personnel for further action.
• Prepares correspondence and special reports related to customer service activities.
• Serves as receptionist for District administrative offices, receiving and screening all telephone calls and visitors and referring caller to proper office or individual.

education and experience:

About our Company: –
22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.
Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.
“22nd Century Technologies is an Equal Opportunity Employer” and “US Citizens & all other parties authorized to work in the US are encouraged to apply.”
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.