Patient Care Advocate

position Title: Patient Care Advocate
Work Location: Pennsylvania, Eastern Standard Time, Reside in PA, Travel may be asked but may be limited and infrequent
Assignment Duration: 03 Months (Potential to Extend)
Work Schedule: 8:00 a.m. – 5:00 p.m., 8:30 a.m. – 5:30 p.m. Eastern
Work Arrangement: Fully remote, travel 25% – 50% (at most)
Position Summary: Telephonic outreach to members, addressing gaps in care, barriers to care, and improving member experience.
Background & Context:

• This role is a new role focused on Quality Medicare Hiring to increase member retention and experience.
  Key Responsibilities:
• Telephonic outreach to members, addressing gaps in care, barriers to care i.e., transportation, offering in-home test kits for gap closures.
• Addressing member concerns and identify solutions to aid in the improvement of the member experience.
• Collaborate with other team to solve member concerns.
• Outreaching members for gaps in care and/or additional training.
  

  Required Skills/Experience:			RN must have active license	Preferred Skills/ Experience:
  1.	Customer service skills and Motivational interviewing			1.	Project Management/Lead
  2.	Ability to multi-task			2.	Case Management
  3.	Technology skills			3.
  education requirement:		Bachelor’s Degree in Healthcare, Public Health, Registered Nurse, psychology, Social Work, Health Administration, or related health field or equivalent work experience		Education Preferred:

SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at [email protected] if you require reasonable accommodation.