811 Locate Ticket Screener

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<div class="isg-job-description“>Title: 811 Locate Ticket Screener
Location: Doral, FL, 33166

Job Description:

• Top Skills: Heavy volume ticketing system experience (200+ tickets per day), 811 experience. Locate Experience. Experience reading digital prints/design work.
• The 811 Locate Ticket Screener plays a critical role in the damage prevention process by reviewing and screening utility locate requests submitted through the 811 system. This position ensures that tickets are properly assessed, routed, and prioritized to support safe excavation and construction activities. The role includes both office-based and remote work, with occasional field coordination.

Role & Responsibilities:

• Review incoming 811 locate tickets for accuracy, completeness, and relevance to assets.
• Determine ticket priority and route to appropriate internal or external teams for action.
• Communicate with contractors, utility locators, and internal teams to clarify ticket details.
• Identify potential conflicts or risks and escalate as needed.
• Maintain detailed records of ticket activity, resolution status, and communications.

education/Certifications:

• High School Diploma or equivalent required.
• Technical training or coursework in GIS, telecommunications, or utility locating preferred.

Experience Required:

• 1–2 years of experience in utility locating, construction, telecommunications, or related field.
• Familiarity with 811 systems and damage prevention practices preferred.
• Heavy volume, call center or ticketing experience is desired..
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About our Company: –
22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.
Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.
“22nd Century Technologies is an Equal Opportunity Employer” and “US Citizens & all other parties authorized to work in the US are encouraged to apply.”
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.