Operations Supervisor

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JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

This role involves directing and supporting daily operations to ensure safe, efficient, and cost-effective delivery of services to clients and building occupants. You’ll provide direct support to field operations, track performance metrics, and collaborate with other Operations Managers to ensure consistency across regions while utilizing specialized talents to streamline projects and processes. This position plays a crucial role in maintaining operational excellence and contributes directly to JLL’s commitment to delivering exceptional facility management services.

What your day-to-day will look like:

• Communicate owner/landlord processes to ensure full understanding by engineers and contractors performing building infrastructure work

• Identify and execute updates and implementation of policies, procedures, and best practices

• Identify safety hazards and work with EH&S and account management teams to remediate risks, ensuring a safe environment for staff

• Manage refrigerant purchases and tracking for compliance and cost control

• Gather information for business reporting purposes and track SLA performance

• Track work orders in Corrigo and manage NTE (Not to Exceed) limits in work orders

• Oversee operation, staffing, performance, and development of technical teams, including performance reviews and compliance with policies and training

• Participate in recruiting, interviewing, and onboarding of technicians

Required Qualifications:

• High School diploma or equivalent

• Seven (7) years of technical experience in building engineering with strong background in packaged HVAC equipment repair, refrigeration, and maintenance

• Strong organizational and management skills with ability to multi-task

• Valid Driver’s License

• Universal EPA certification

• Excellent interpersonal and supervisory skills with strong emphasis on customer service

• Strong analytical ability and detail-oriented approach

Preferred Qualifications:

• 8+ years of relevant technical experience in building engineering

• Proficient in Word, Excel, and other Microsoft Office Suite programs

• Experience with overall HVAC system design and applications

• Excellent business writing and verbal communication skills

• Ability to function effectively in dynamic work environments

• Customer/client focused mindset with ability to accept and manage change

Location:Remote but located in the Detroit/Canton, MI area

Work Shift:Day shift with on-call responsibilities

Location:

On-site -Canton, MI, Detroit, MI

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online Application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.

JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.