Valley National Bank
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Technical Writer-Retail
#26-25
<sdf-icon _ngcontent-ng-c4503598389514736=”” icon=”location” class=”text-action-primary hydrated” aria-hidden=”true” role=”presentation”></sdf-icon> Clifton, New Jersey, United States
<sdf-button _ngcontent-ng-c4503598389514736=”” emphasis=”primary” class=”w-24 layout-inline size-sm variant-contained action-standard emphasis-primary supports-focus-visible hydrated” type=”button” tabindex=”0″ aria-label=” Apply ” role=”button” button-title=”” busy-label=”busy” size=”sm” variant=”contained” action=”standard” toggled-item-added-pending=””> Apply </sdf-button><cx-social-share _ngcontent-ng-c4503598389514736=”” class=”mob-share cx-new-share-btn” _nghost-ng-c4503597561641772=””>
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Job Overview
At Valley Bank, we believe in people’s growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we’ve been the Bank that clients from every industry turn to for our expertise, strategies, and advice–building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth–with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US.
At Valley, we’re all driven by an ambition that goes deeper than just having a job. That’s why when you work for us, we make it our goal to help you focus on what drives you–working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we’re a relationship bank built for growth, that’s not just reserved for our clients–that includes all our associates as well.
The Technical Writer will play a key role in developing and maintaining clear, accurate, and visually engaging documentation that supports retail banking operations. This role involves collaborating with subject matter experts across departments to ensure content aligns with regulatory standards, internal policies, and operational procedures.
At Valley, we’re all driven by an ambition that goes deeper than just having a job. That’s why when you work for us, we make it our goal to help you focus on what drives you–working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we’re a relationship bank built for growth, that’s not just reserved for our clients–that includes all our associates as well.
The Technical Writer will play a key role in developing and maintaining clear, accurate, and visually engaging documentation that supports retail banking operations. This role involves collaborating with subject matter experts across departments to ensure content aligns with regulatory standards, internal policies, and operational procedures.
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Expected Work Hours
Monday-Friday 8am-5pm
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Job Description
Responsibilities include, but are not limited to:
- Develop and update documentation, SOPs, diagrams, and policies across the organization.
- Collaborate with stakeholders to gather and standardize technical and operational content.
- Create visually engaging materials using tools like PowerPoint, Adobe, and Microsoft Word.
- Research and revise policies and procedures in coordination with internal and external sources; present recommendations to management.
- Identify and resolve issues during document review and approval processes.
- Ensure accuracy, consistency, and compliance of all documentation.
- Audit site materials for format and content alignment.
- Maintain and update documents to reflect current practices.
- Simplify complex banking concepts for diverse audiences.
- Support internal communications with professional layouts and visuals.
- Manage controlled documents and version tracking.
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Requirements
Required Skills:
- Exceptional writing skills with demonstrated ability to produce clear, concise, and well-structured documentation tailored to both technical and non-technical audiences.
- Ability to translate complex banking concepts into accessible language while maintaining accuracy and compliance.
- Skilled in editing for grammar, tone, consistency, and formatting across various document types.
- Technical writing, procedure documentation, and user-friendly content creation.
- Solid grasp of banking operations, terminology, and regulatory standards.
- Strong communication, organization, and interpersonal skills.
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and Adobe Acrobat.
- Ability to simplify technical concepts into clear, process-driven materials.
- Skilled in multitasking, time management, and meeting deadlines.
- Familiarity with banking practices and procedures.
- Capable of identifying issues, proposing solutions, and collaborating with management.
- Able to interpret technical journals, financial reports, and legal documents.
- Strong analytical skills for problem-solving and data interpretation.
- Comfortable working with abstract concepts and technical instructions.
Required experience:
- High School Diploma or GED, Minimum of 3 years prior Retail Banking experience, demonstrated advanced writing skills.
Preferred Experience:
- Bachelor’s Degree and/or Technical Writing Certification.
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Full-time/Part-time
Full-time
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FLSA
Exempt
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Location(s).
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925 Allwood Rd, Clifton, New Jersey 07012, United States
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Total Rewards Summary
We provide a comprehensive and competitive total rewards package including base salary determined by factors such as the role, relevant experience, skill set, and geographical location. Eligible positions may also be eligible to receive commission-based compensation and/or discretionary incentive compensation, which may be awarded as cash or forfeitable equity, recognizing individual performance and contributions.
In addition to financial compensation, we offer a robust suite of benefits tailored to meet diverse employee needs based on eligibility criteria. These include comprehensive health care and insurance plans, retirement savings options, tuition and adoption reimbursement programs, paid time off, mental health support, and other valuable benefits programs. Further details regarding total compensation and benefits will be shared during the hiring process.
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Job Details
Pay Range <sdf-tooltip _ngcontent-ng-c4503598389514736=”” attachmentpoint=”right” class=”hydrated”><sdf-icon _ngcontent-ng-c4503598389514736=”” slot=”tooltip-target” icon=”action-help” class=”left-sm-spacer hydrated” aria-hidden=”true” role=”presentation” aria-describedby=”tooltip-5297683168735106″></sdf-icon>Pay Range
The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay.
The actual pay rate will depend on the person’s qualifications and experience.
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$29.95 – $50.53 / hour</cx-job-details-section>
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Pay Transparency
In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to “Pay Transparency Law”; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.
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Valley National Bank is an Equal Opportunity / Affirmative Action Employer. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or other legally protected characteristics, and will not be discriminated against on the basis of disability.
To help us track our recruitment effort, please indicate in your cover/motivation letter where (usajobvacancies.com) you saw this job posting.
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