Equipment Financing Portfolio Collections Mgr – Highland Capital, Washington Tow

At Valley Bank, we believe in people’s growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we’ve been the Bank that clients from every industry turn to for our expertise, strategies, and advice–building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth–with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US.
At Valley, we’re all driven by an ambition that goes deeper than just having a job. That’s why when you work for us, we make it our goal to help you focus on what drives you–working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we’re a relationship bank built for growth, that’s not just reserved for our clients–that includes all our associates as well.
The HCC Portfolio Collections Manager will manage Collections and Customer Service teams. Directly responsible for collecting accounts 60+ Days Past Due.

• Responsible for portfolio monitoring in general and accounts 60+ Days Past Due specifically – prioritizing calls, maintaining notes and activities in Dollars to ensure delinquency objectives are understood and achieved.
• Provides guidance to Collections and Customer Service teams in managing their respective duties.
• Has frequent interaction with senior management regarding the status of problem loans.
• Provide thoughtful review and analysis of account information to establish the best possible outcome (Legal, restructure).
• Negotiate settlements with customers and/or their counsel.
• Preparation of daily/monthly delinquency reports.
• Participate in monthly Portfolio Review Meetings highlighting key issues.

• Proficient understanding of the legal process relating to the recovery of commercial loans.
• Ability to analyze credit reports (business and consumer), payment histories and personal records to determine potential to pay.
• Strong researcher with skip tracing abilities.
• Understanding of equipment finance terminology and documentation.
• Ability to draft professional emails, letters, settlement agreements and other documentation, as may be required.
• Capacity to work independently and as a team.
• Present yourself in a courteous and professional manner.
• Must be detail and service oriented.
• Strong communication, negotiation and follow-up skills.
• Ability to prepare/write basic reports and business correspondence.
• Should have working knowledge of PC/Windows environment. Knowledge of Microsoft Office programs is helpful. Able to learn new and customized computer programs.

• Bachelor’s degree and 5 years of related work experience together with supervisory responsibilities that include managing direct reports.

We provide a comprehensive and competitive total rewards package including base salary determined by factors such as the role, relevant experience, skill set, and geographical location. Eligible positions may also be eligible to receive commission-based compensation and/or discretionary incentive compensation, which may be awarded as cash or forfeitable equity, recognizing individual performance and contributions.
In addition to financial compensation, we offer a robust suite of benefits tailored to meet diverse employee needs based on eligibility criteria. These include comprehensive health care and insurance plans, retirement savings options, tuition and adoption reimbursement programs, paid time off, mental health support, and other valuable benefits programs. Further details regarding total compensation and benefits will be shared during the hiring process.