BioMed Field Service Engineer II- Columbus, OH

Provides installation, maintenance, recall, and repair support for a broad range of assigned modalities and models at customer sites. Operates with a high degree of independence and minimal oversight. Drives customer satisfaction through consistent achievement of service metrics and professional engagement with customers and stakeholders. Follows company procedures and maintains accountability for assigned assets, including vehicle, inventory, and test equipment. Contributes ideas to support a team’s effectiveness and provides occasional field support to adjacent team members as business needs require.

• Performs preventative maintenance and recall service for all models withinthe territory. Performs work independently with occasional outside support.
• Diagnoses, evaluates, calibrates, and repairs nonfunctioning devices to OEM standards for assigned models. Works on repairs that are moderately difficult, guided by defined and documented processes. Performs work independently with only occasional outside support.
• Installs new medical devices, demo units and loaners per OEM standards. Able to install independently in all instances.
• Leverages available technology to manage service orders, accesscustomerand equipment information, accurately document completed service workpromptly,andutilizetechnical documentation and diagnostic tools. Ensures efficient service order management to consistently deliver high-quality service to Drager customers.
• Consistently achieves assigned KPIs while adhering to all operational procedures and work instructions, ensuring consistent performance, efficiency, and compliance with company standards.
• Maintains full compliance with Field Service Engineer requirements by completing required training, managing calibrated test equipment, performing inventory cycle counts and discrepancy resolution, and adhering to service order documentation standards.Ensuretimely,accuratedocumentation, rapid correction of errors, andappropriate engagementwith Quality to meet regulatory and company requirements.
• Maintains accountability for assigned company assets, including vehicle, inventory, and test equipment, ensuring assets are properly maintained, accurately inventoried, and available to support service activities. Reports damage, loss, or required maintenance in a timely manner.
• Work at varying locations, travel asrequired, and adjust work hours, includingnonstandardbusiness hours, to meet customer and business needs.
• Occasionally responsible for up-skilling new team members.

• Associates in Electronics or related discipline or equivalent combination of education and experience.
• Minimum of 2 to 4 years of experience – biomedical or electronic field service
• Experience working independently while reaching assigned goals.
• Strong customer communication skills.
• Computer networking experienceis preferred.
• Able to review service history and device log data to achieve repairs.
• Effective communicator with internal and external customers.
• Able to interpret technical documentation to diagnose and resolve equipment issues.
• Proficient with Microsoft Office and other business systems.
• Works independently and manages multiple priorities.
• Customer focusedwith a strong learning orientation.
• Demonstrates effective planning and execution skills