Information Services Trainer

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<div class="isg-job-description“>Information Services Trainer
Information Services Department
Debevoise & Plimpton LLP is a premier law firm with market-leading practices, a global perspective and strong New York roots. Our clients look to us to bring a distinctively high degree of quality, intensity and creativity to resolve legal challenges effectively and cost efficiently. We believe in hiring talented and dedicated individuals as members of our administrative community. We draw on the strength of our culture and structure to deliver the best of our firm to our lawyers and clients through true collaboration.
The firm is seeking an Information Services Trainer. The Information Services Trainer will report to the User experience and Training Manager.
RESPONSIBILITIES include but are not limited to:

• Conduct training for new hires as well as ongoing Information Services Training for lawyers and staff
• Develop new courses and training modules
• Create and maintain support documentation
• Record and edit training videos
• Conduct training sessions and demos for lawyers and staff in a variety of settings: classroom, one-on-one, in office, departmental meetings, etc.
• Study, test, document and prepare to train new applications as they are developed and/or acquired by Information Services for firm-wide distribution
• Periodically assist Training Supervisor in scheduling classes
• Help maintain and update the User Support Training site on the firm intranet
• Preform ad hoc Information Services administrative duties as deemed necessary
• Support the larger User Support Team in its training and documentation needs

DESIRED SKILLS AND EXPERIENCE:

• 2 years of professional work within technology support, preferably in the legal market
• Bachelor’s degree is strongly preferred
• PC Application training experience
• Experience writing documentation
• Must be able to demonstrate training skills during a mock training session
• Strong verbal and written communication skills.  Ability to effectively communicate technical and complex details.
• Exceptional customer service skills
• Ability to effectively review and interpret training requirements and deliver the highest level of training
• Strong technical skills and hands-on experience
• Experience with UniversitySite, Articulate and AI integration with those and other applications is a plus
• Web development skills are a plus

TO APPLY:
A resume is required to apply for this position. Please tell us your salary requirements and where you saw this position posted. Send required materials to:
Human Resources
John Ferrigno
[email protected]
212.909.8310
Debevoise & Plimpton LLP is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other legally protected category in accordance with U.S. law.