1st Line Service Desk Technician
Odeon Cinemas
Job Purpose:To deliver a high quality IT support service to the business. A key part of this role will be managing Service desk incidents and requests in an efficient and customer focussed way, escalating issues accordingly.Responsibilities include logging incidents, gathering as much information at the first point of contact to triage calls and where appropriate resolve the issue. Keeping tickets regularly updated and excellent communication and customer care skills are of vital importance in this role.Please note that this role includes shifts that cover our Service Desk between the hours of 0800-1900 Monday – Sunday with one weekend in every 4 weeks. This role offers hybrid working.Key Accountabilities:
Key Skills:
ODEON benefits:
At ODEON Cinemas Group, everyone is welcome. We make movies better by bringing all our incredible differences and our different ways of thinking together with our passion for cinema, to deliver inspiring entertainment experiences for our guests. We are all individuals, and we recognise that everyone brings something special to our team.Starting from the moment you apply, Diversity, Equity and Inclusion is embedded into all parts of the colleague journey, and we welcome individuals from all backgrounds. We select colleagues based on merit and the passion they show for their role.We are proud to partner with ‘ReciteMe’ to offer accessible tools to support you with your job application. Simply click on ‘Accessibility Tools’ at the top of the job advert screen. Should you require additional help from our team, whether that’s to support with your application through to making adjustments to our recruitment process to assist you, we will be more than happy to help – drop us an email to jointheteam@odeonuk.com and we will be back in touch to help you!
London
Wed, 15 Jan 2025 08:47:32 GMT
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