Customer Service Representative

Customer Service Representative

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Located in Hattiesburg, MS

Salary: $15-$17/hour

Express Employment is hiring customer service representatives across the Hattiesburg area!

• $15-$17/hour
• Day Shift
• Full-Time & Long-Term Opportunities Available
• Weekly Pay

Job Responsibilities

• Respond to customer inquiries via phone, email, live chat, social media, or in-person interactions.
• Listen actively to customer concerns, identify needs, and provide appropriate solutions or information.
• Resolve complaints efficiently and empathetically, escalating complex issues to supervisors when necessary.
• Process orders, returns, refunds, or account adjustments accurately.
• Maintain detailed records of customer interactions, transactions, and feedback in company systems.
• Identify opportunities to upsell or cross-sell products/services where appropriate.
• Provide basic troubleshooting or guidance on product usage.
• Collaborate with other departments (e.g., sales, technical support) to address customer needs.
• Follow up with customers to ensure resolution and satisfaction.
• Contribute to team goals, such as meeting response time targets or customer satisfaction metrics.

Job Requirements

• Excellent verbal and written communication skills.
• Strong active listening and empathy to understand customer perspectives.
• Problem-solving abilities and patience when handling difficult situations.
• Proficiency with computers, CRM software (e.g., Zendesk, Salesforce), and office tools.
• Multitasking and time management in fast-paced environments.
• Conflict resolution and the ability to remain calm under pressure.
• Customer-oriented mindset with a focus on positive experiences.

#2177MS

Express Office: Hattiesburg

5000 West 4th Street

Hattiesburg, MS 39402

Email us

Apply Now

Customer Service Representative

Share

Located in Hattiesburg, MS

Salary: $15-$17/hour

Express Employment is hiring customer service representatives across the Hattiesburg area!

• $15-$17/hour
• Day Shift
• Full-Time & Long-Term Opportunities Available
• Weekly Pay

Job Responsibilities

• Respond to customer inquiries via phone, email, live chat, social media, or in-person interactions.
• Listen actively to customer concerns, identify needs, and provide appropriate solutions or information.
• Resolve complaints efficiently and empathetically, escalating complex issues to supervisors when necessary.
• Process orders, returns, refunds, or account adjustments accurately.
• Maintain detailed records of customer interactions, transactions, and feedback in company systems.
• Identify opportunities to upsell or cross-sell products/services where appropriate.
• Provide basic troubleshooting or guidance on product usage.
• Collaborate with other departments (e.g., sales, technical support) to address customer needs.
• Follow up with customers to ensure resolution and satisfaction.
• Contribute to team goals, such as meeting response time targets or customer satisfaction metrics.

Job Requirements

• Excellent verbal and written communication skills.
• Strong active listening and empathy to understand customer perspectives.
• Problem-solving abilities and patience when handling difficult situations.
• Proficiency with computers, CRM software (e.g., Zendesk, Salesforce), and office tools.
• Multitasking and time management in fast-paced environments.
• Conflict resolution and the ability to remain calm under pressure.
• Customer-oriented mindset with a focus on positive experiences.

#2177MS

Express Office: Hattiesburg

5000 West 4th Street

Hattiesburg, MS 39402

Email us

Apply Now

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