A2/AO Administrative Officer – Exeter

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Exeter

About the job

Job summary

Together as the Insolvency Service, we provide leadership across the insolvency sector and deliver integrated, valuable services where they are needed. Our goal is a fair and open insolvency system that works well, and a marketplace that is fair for businesses and individuals. 

We work across boundaries within government and collaborate with our partners in the insolvency sector. We maintain the standards that help to make Britain one of the best places in the world to do business. We are proud to provide an insolvency regime which is highly regarded globally. We authorise and regulate the insolvency profession. Where legislation needs improving, we advise on the changes required.

Treating each of our customers as an individual and with respect is at the heart of what we do. We balance our efforts in protecting creditors and the public from misconduct and scams, with providing help to individuals and companies going through financial failure. 

We continuously improve our services and are moving more services online so people can connect with us better. 

The team sit within the Insolvency Service’s Business Services Division. The wider team deal with a variety of work, including the payment of redundancy money, processing financial payments, responsibility for the making of bankruptcy and debt relief orders and the customer service telephone line.

Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 10 active employee network groups available to join or become an ally, these include, Carers Network, Disability & Health, FACES Network Group, Grass Roots, LGBT+, Mind Matters, No Limits, Part Time Workers, The Shed, and Women’s Network Group. 

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities. 

The Insolvency Service is a great place to work, learn and grow your career! 

Job description

This is an exciting opportunity to join our PPI Team in Exeter which has a vacancy for 10 Distribution Case Officers. 

The work of the PPI Team is focused on the timely distribution of funds received from the recovery of PPI related assets held on bankruptcy cases. This is a significant piece of work for the Insolvency Service which directly supports our objective of maximising returns to creditors. The successful candidates will be working within an operational team, dealing with a variety of casework and admin duties. This includes sending out letters and emails, entering information onto our casework system and distributing funds to creditors.

Responsibilities

Your duties will include, but are not limited to:

• managing a case load of bankruptcy and partnership cases
• sending letters and emails to insolvency creditors and dealing with follow up queries and information requests
• entering information onto our computer system and producing standard reports for approval
• following guidance and protocols to prepare cases for payment and distributing funds to creditors
• providing general support to the other business areas outlined above, when this is needed
• providing excellent customer service

This post is open for Full-time, Part-time, Job-share and Flexible working. Part-time and Job-share require a minimum of 16 hours per week.

Please note that the South West Regional Centre (SWRC) in Exeter will be relocating to the Met Office. If successful, you will be expected to work from this new office location.

Person specification

To be successful in this role you will need to be able to demonstrate the following: 

• have a motivation for learning, excellent organisational skills and good time management, enabling you to meet deadlines
• an ability to follow instructions and guidelines carefully and to ask for help when needed
• a desire to work as part of a team to meet targets; this includes helping colleagues and being flexible when urgent work needs to be completed
• be able to work unsupervised and use your initiative
• have some experience of using Outlook, Word and Excel, or be prepared to learn these skills

Benefits

Alongside your salary of £22,183, Insolvency Service contributes £5,989 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We want you to have a good work-life balance and want to support you in all that you do, so we offer a great benefits package including: 

• flexible working arrangements and flexi-time
• full time new entrants to the Civil Service and those Civil Servants on modernised terms and conditions will be entitled to 25 days leave increasing on a sliding scale to 30 days after 5 years’ service
• in addition to this you are entitled to 8 public/bank holidays plus an additional day of privilege leave
• competitive maternity, paternity and parental leave
• 5 days paid leave for learning and development
• 5 days paid for volunteering
• a Cycle to work scheme
• staff have access to an employee assistance programme, Workplace Wellness, for confidential, independent support and advice during difficult times in either their professional or personal life.
• a Civil Service Pension with an average employer contribution of 27%

Your pension is a valuable part of your total reward package where the employer makes a significant contribution to the cost of your pension. Your contributions come out of your salary before any tax is taken. This means, if you pay tax, your take-home pay will not be reduced by the full amount of your contribution; and your pension will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire. For more information, visit www.civilservicepensionscheme.org.uk 

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : GRS Insolvency Service Recruitment Team
• Email : InsolvencyRecruitment.grs@cabinetoffice.gov.uk

Recruitment team

• Email : InsolvencyRecruitment.grs@cabinetoffice.gov.uk

Further information

A candidate can raise a complaint to the Insolvency Service by emailing the contact point for applicants (as listed on the vacancy advert), if they think that: They have been discriminated against under the Equality Act 2010 there have been procedural irregularities at any stage of the recruitment process All complaints must be received by the contact point for applicants within 24 hours from the date the applicant is advised of their non-success at sift, assessment or interview. Complaints will be considered by an independent third-party outside of recruitment campaign. The decision will be conveyed to the applicant, in writing, within 5 working days of receipt of the complaint. The recruitment process will usually be put on hold until the complaint has been resolved. Complaints may also be made to the Civil Service Commission at any time if the individual believes their application has not been treated in accordance with the recruitment principles (appointment on merit through fair and open competition). However, complaints must first have been raised to the Insolvency Service

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