A2/AO Administrative Officer (Manchester)

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Manchester

About the job

Job summary

The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.

Our Investigation & Enforcement Services Directorate (IES) aims to deliver and promote a range of investigation and enforcement activities both civil and criminal in nature, to tackle financial wrongdoing. We do this by enforcing the statutory company and insolvency regimes, maintaining public confidence in those regimes, and reducing the harm caused to victims of fraudulent activity and to the business community. IES contributes to the agency’s objective of ‘delivering economic confidence’ in the main by ‘tackling financial wrongdoing’ and does so in close cooperation with colleagues from our Official Receiver Services and Legal Services Directorates.

The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty. 

Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 10 active employee network groups available to join or become an ally, these include, Carers Network, Disability & Health, FACES Network Group, Grass Roots, LGBT+, Mind Matters, No Limits, Part Time Workers, The Shed, and Women’s Network Group. 

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities. 

The Insolvency Service is a great place to work, learn and grow your career! 

Job description

Part of Investigation and Enforcement Directorate, our Investigation Team (North) have 2 posts located in Manchester. These roles deliver quality administrative support to technical staff dealing with investigations of civil cases. The roles also include contributing to the organisation and management of the teams.

Responsibilities:

The list below is not exhaustive and some of these tasks may not apply specifically to the roles offered.

• Complete initial actions on investigations.
• Create accurate, comprehensive notes to confirm actions undertaken.
• Undertake ad hoc/urgent tasks to be carried out within timescales set by technical staff. For example, provide admin support on visits, analysis, post linking, preparing exhibit bundles, keeping a record of this work.
• Provide first level analysis of data, which may include HMRC ledgers and bank statements.
• Ensure prompt action taken on outstanding replies (e.g. issuing reminders) as directed within set deadlines and updating in-house Case Management System notes.
• Draft letters based on templates as directed.
• Follow up responses to outstanding correspondence both by phone and in writing.
• Support the organisation and coordination of face to face events for IES and across the Agency, including meetings and video conferences with internal and external stake holders.
• Review and manage team mailboxes, and deal with queries, referring these where required for a more detailed response.
• Produce meeting papers and supporting documents to ensure the efficient and professional delivery of meetings and events.
• Attend one to one, team and Directorate meetings as required, maintaining action logs and sharing with the relevant teams in a timely manner.
• Undertaking general administrative duties related to the overall effective working of the directorate and delivery of key priorities.
• Some travel will be expected to support technical staff and occasional work in other locations.

Person specification

Essential skills:

• Good organisational skills, including ability to work well under pressure and deliver to timescale.
• Good interpersonal and influencing skills.
• Flexible and able to adapt in a fast-paced environment with frequently changing/conflicting priorities.
• Ability to see the wider impact.
• Building and maintain great working relationships with key stakeholders at all levels of the organisation.
• Working collaboratively to achieve shared outcomes.
• Good written and verbal communication skills.
• Excellent customer service skills and delivery focus.
• Good working knowledge of Microsoft Office software packages, including Word, Excel, Powerpoint and Adobe.
• The ability to learn to use in house IT systems including the document management system.
• The ability to work in a busy and pressured environment, often to tight or conflicting deadlines.
• An awareness and interest in insolvency and associated legislation.
• A commitment to build continuous improvement practical knowledge as well as a general commitment to Continuous Professional Development.

Behaviours

We’ll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Delivering at Pace

We only ask for evidence of these behaviours on your application form:

• Making Effective Decisions

Benefits

Alongside your salary of £22,183, Insolvency Service contributes £6,426 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We want you to have a good work-life balance and want to support you in all that you do, so we offer a great benefits package including: 

• flexible working arrangements and flexi-time
• full time new entrants to the Civil Service and those Civil Servants on modernised terms and conditions will be entitled to 25 days leave increasing on a sliding scale to 30 days after 5 years’ service
• in addition to this you are entitled to 8 public/bank holidays plus an additional day of privilege leave
• competitive maternity, paternity and parental leave
• 5 days paid leave for learning and development
• 5 days paid for volunteering
• a Cycle to work scheme
• staff have access to an employee assistance programme, Workplace Wellness, for confidential, independent support and advice during difficult times in either their professional or personal life.
• a Civil Service Pension with an average employer contribution of 28.97%

Your pension is a valuable part of your total reward package where the employer makes a significant contribution to the cost of your pension. Your contributions come out of your salary before any tax is taken. This means, if you pay tax, your take-home pay will not be reduced by the full amount of your contribution; and your pension will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire. For more information, visit www.civilservicepensionscheme.org.uk 

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Lynn Cullen
• Email : lynn.cullen@insolvency.gov.uk

Recruitment team

• Email : InsolvencyRecruitment.grs@cabinetoffice.gov.uk

Further information

A candidate can raise a complaint to the Insolvency Service if they think that:

They have been discriminated against under the Equality Act 2010.

There have been procedural irregularities at any stage of the recruitment process.

If you feel that your application has not been treated in accordance with the recruitment principles, and wish to make a complaint, then you should contact in the first instance: insolvencyrecruitment.grs@cabinetoffice.gov.uk. If you are not satisfied with the response that you receive you can then contact the Civil Service Commission.

All complaints must be received by the contact point for applicants within 24 hours from the date the applicant is advised of their non-success at sift, assessment or interview. Complaints will be considered by an independent third-party outside of the recruitment campaign. The decision will be conveyed to the applicant, in writing, within 5 working days of receipt of the complaint. The recruitment process will usually be put on hold until the complaint has been resolved.

Complaints may also be made to the Civil Service Commission at any time if the individual believes their application has not been treated in accordance with the recruitment principles (appointment on merit through fair and open competition). However, complaints must first have been raised with Government Recruitment Service.

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