Account Executive Commerce

Our Commerce & Customer Care practice is growing, and we currently have a career opportunity for an Account Executive to join our team and support clients Nationally.

Job Overview:

The Commerce Account Executive focuses on selling Commerce & Customer Care solutions to solve client business problems or solutions to help achieve success in their digital Commerce & Customer Care transformations. This position will focus on acquiring new clients as well as expansion of commerce and customer care services within existing clients with a particular emphasis on leveraging our channel partnerships.

Leveraging your large personal network, you will establish and develop trusted advisor level relationships with B2B and B2C marketing and technology executives. Your primary responsibility will be to drive growth for Perficient through the selling of services related to Commerce & Customer Care solutions with an understanding of one or more of the leading industry platforms like HCL Commerce, Adobe Commerce, IBM Sterling Order Management, KIBO, inriver, Akeneo, Amazon Connect, Five-9 and Twilio. You will work with our industry and technology experts to sell these solutions as well as complimentary solutions such as user experience design, digital marketing and data services.

Our award-winning Commerce & Customer Care team partners with a wide range of technology providers to design, build, and support digital commerce and customer service experiences. We are a leading-edge digital consultancy where our Global team members build their careers solving complex and interesting business problems for great brands and clients. Clients love us because we fuse strategy, creative and technology into data-driven solutions – and we bring the full weight of a tech-savvy consulting firm to support our best-of-breed digital consultancy.

At Perficient you’ll deliver mission-critical business outcomes and technical capabilities to Fortune 100 companies and some of the most recognized brands on the planet in Healthcare, Manufacturing, CPG and other growing markets. And you’ll do it with cutting-edge technologies, thanks to our close partnerships with the world’s biggest vendors. Our network of offices across North America, as well as locations in India, China, LATAM and EMEA will give you the opportunity to spread your wings, too.

• Drive the end-to-end sales process, working closely with the Perficient Strategy and Delivery teams (Initial lead inquiry, qualification, scoping, estimating, SOW, contract negotiation, deal close.)
• Create and execute a strategic sales territory/account plan for your book of business: Identifying key stakeholders in the process, needs development and strategic approach to the pitch
• Meet or exceed sales and profitability quotas on a quarterly and annual basis. Maintain accurate sales forecasting, thoughtful engagement of customers/prospects and resource utilization against any leads
• Participate in and create new go-to-market solutions and messaging for Perficient
• Represent Perficient with client partners and third parties at industry and demand generating events
• Craft and deliver engagement plans for prospective clients through telephone, email, face-to-face meetings, corporate entertainment and all other methods available
• Maintain awareness of competitive activities, positioning and pricing and develop effective approaches to competing and winning against these competitors
• Manage the overall relationship and communication with key clients and have full command of their business model, application landscape and how Perficient solutions deliver value
• Develop and manage key selling relationships with partners, clients and Partner Alliance personnel to drive additional new business and provide proper communication on account activity
• Have ability to travel to client sites and events where needed (up to 50+% travel)
• Successful track record of achieving and exceeding revenue objectives in complex solutions environment at Fortune 1000 clients
• 8-10+ years of services sales or professional consulting experience
• Experience crafting and executing plans to close large revenue projects
• Subject matter expertise and success in selling complex, multi-faceted commerce solutions into matrixed organizations with multiple stakeholders
• Deep knowledge of Commerce, PIM, Order Management, digital marketing and digital experience landscapes
• Experience with enterprise commerce platforms like Adobe Commerce, or HCL Commerce with strong channel relationships
• Experience with order management platforms like IBM Sterling or KIBO with strong channel relationships
• Experience with PIM platforms like inRiver or Akeneo
• Experience with enterprise customer care solutions like Twilio, Amazon Connect, Salesforce Service Cloud or Five-9
• Significant business relationships and personal network of senior marketing and IT executives
• Strong vendor-partner network
• Hunter mentality with the ability to farm existing accounts.
• Ability to partner with clients to understand their organizational needs and recommend solutions that add value to their business.
• Strong verbal, written communication, and listening skills; strong customer service and interpersonal skills.
• Excellent leadership, collaboration and team-building skills. Comfort leading and driving complex pursuits involving many disciplines to close

The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $73,008 to $170,640. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential equity or variable bonus programs. Information regarding the benefits available for this position are in this benefits overview.

WHO WE ARE

Perficient is a leading global digital consultancy. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers’ expectations, outpace competition, and grow their business. With unparalleled strategy, creative, and technology capabilities, our colleagues bring big thinking and innovative ideas, along with a practical approach to help our clients – the world’s largest enterprises and biggest brands succeed.

WHAT WE BELIEVE

At Perficient, we promise to challenge, champion, and celebrate our people. You will experience a unique and collaborative culture that values every voice. Join our team, and you’ll become part of something truly special.

We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We’re committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders… and we’re not done yet.

Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.

Applications will be accepted until the position is filled or the posting is removed.

Disability Accommodations:

Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.

Disclaimer: The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time.

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