Account Implementation Analyst – NC ONLY

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Job Description

As an Account Implementation Analyst, you’ll lead the charge in delivering custom benefits for large employer groups within key customer segments. You’ll be responsible for activities that support the entire sales lifecycle, ensuring smooth implementation of benefits, eligibility, and administrative services. Acting as the primary point of contact for custom product accounts in the sales pipeline, you’ll collaborate closely with internal teams to create exceptional client experiences. Your ability to track and resolve implementation challenges will help drive continuous improvement initiatives and set the standard for success.
THIS position IS OPEN TO NC RESIDENTS ONLY

What You’ll Do

• Lead and manage all aspects of the post-sale implementation activity of customaccounts.

• Work with the appropriate field staffand external parties (consultants, group/benefit administrators, systems experts, personnel from other plans, health care providers, vendors, etc.) personnelto lead and facilitate the implementation of benefits, eligibility, and administrative services to ensure timely and accurate implementation. This includes the design and execution of an internal implementation strategy.

• Analyze, enter and processcustom benefitrequestsforpost sales account implementation efforts.

• Identify, evaluate and resolve complex implementation issues and collaborates closely with various levels of employees including senior management.

• Lead and coordinate meetings withinternal staff andexternal parties in identifying current and emerging implementation issues and in determining and evaluating potential solutions to these issues.

• Identify and assess barriers, lead and facilitate cross-functional workgroups, negotiate through technical and operational issues, develop action plans and communicate key implementation messages to all necessary audiences.

• Track and manage implementation issues in order to lead overall improvement initiatives.

• Meet department goals and objectives and provides efficient and quality service to customaccounts.

What You Bring

• Bachelor’s degree or advanced degree (where required)

• 3+ years of experience in related field

• In lieu of degree, 5+ years of experience in related field

• Must be able to obtain a North Carolina Health and Life Insurance license within the 60 days of employment in this position.

Bonus Points

• Proven Client Facing and/or Implementation experience preferred

• Background in Medical/Dental insurance strongly preferred

• Flexible and the ability to quickly adapt to process changes

• Detail oriented and organized

• Self-motivated and goal driven

• Willing to be onsite for training

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs.Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.

*Based on annual corporate goal achievement and individual performance.

$55,370.00 – $88,592.00

Skills

Application Troubleshooting, End User Support, Information Technology (IT) Systems, Requirements Analysis, Solutions Development, Systems Analysis, Systems Development, Systems Management, Technical Knowledge, Technical Solutions
Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities.

 

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