Account Management Assistant (ASOS Fulfilment Services)

Company Description

We’re ASOS. We blend our flair for fashion with our love of cutting-edge technology, but more importantly were interested in how we can bring the best out of you.

We exist to give people the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you’re free to be your true self without judgment, and channel your creativity into a platform used by millions.

Through our Fashion with Integrity strategy we are driving diversity, equity and inclusion across every aspect of ASOS and ensuring every ASOSer can be their authentic self at work. We want our people to be whoever they want to be, because we believe people who bring their best selves to work, do their best work.

Job Description

As an Account Management Assistant for ASOS Fulfilment Services (AFS), you will play a key supporting role in ensuring a smooth and efficient experience for our brand partners. Reporting into The Key Account Manager (KAM), you will provide day-to-day administrative, reporting and coordination support to help the wider team deliver excellent account management.

You will work closely with the AFS team and collaborate internally across functions such as Studios, Intake Planning, Finance, Supply Chain, GMP and Technology ensuring accurate data, timely communication, and effective follow-up on actions. By keeping processes running smoothly, you will contribute to delivering the best possible service for our partners and support ASOS in driving growth across AFS.

What you’ll be doing:

• Build strong working relationships with brand partners through daily communication, proactively sharing trading updates and resolving operational issues.
• Support weekly trade calls with brand partners by tracking their performance KPIs, identifying areas for improvement, and following up on agreed actions.
• Provide insights on product performance, trends, and presentation (e.g., highlighting standout products, regional differences, or suggesting improvements to images/descriptions) to improve engagement and sales.
• Assist with scaling AFS by helping to coordinate processes, track actions, and gather feedback on tech and logistics initiatives.
• Support in maintaining accurate sales, stock, and planning data, ensuring timely updates for key stakeholders.
• Prepare reports, trackers, and meeting materials to monitor partner performance against the joint business plan. Take ownership of housekeeping and reporting tasks (e.g., carryover tracking, daily sales/go-live updates, query reporting), ensuring smooth intake and accurate performance tracking.
• Help schedule and organise regular partner and internal meetings, following up on actions.
• Use analytical tools and reporting systems to provide data support, highlighting key trends, risks, and opportunities to the wider team.
• Work closely with Account Managers to ensure department KPIs (e.g Intake/RTS) are on track, escalating issues where required.
• Support the completion of business planning and financial deadlines through accurate data entry and timely reporting.
• Contribute to the delivery of an excellent on-site experience by ensuring product, content, and operational details are correct and up to date.
• Provide day-to-day administrative and operational support to the Account Management team.

Qualifications

We’d love to meet someone with…

• A strong interest in merchandising, account management and e-commerce, ideally with some prior experience in a support/administrative role.
• Great organisational and time management skills with the ability to juggle multiple priorities.
• Strong communication skills, with confidence in liaising with both internal teams and external partners.
• A proactive and collaborative mindset, keen to learn and support colleagues.
• Good systems skills, including Excel/PowerPoint, and the ability to pick up new tools quickly.
• Attention to detail, with accuracy in reporting and documentation.
• Problem-solving skills, with the ability to spot issues early and raise them effectively.
• A customer-first mindset, supporting the team in delivering the best possible partner and consumer experience.

Additional Information

What’s in it for you?

• Employee discount (hello ASOS discount!)
• ASOS Develops (personal development opportunities across the business)
• Employee sample sales
• Access to a huge range of LinkedIn learning materials
• 25 days paid annual leave + an extra day for your birthday
• Discretionary performance related bonus scheme
• Private medical care scheme
• Flexible benefits allowance – which you can choose to take as extra cash, or use towards other benefits

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