Account Manager Lead – Absence Management

SUMMARY

Responsible for supporting Alliant’s leave management clients. This includes providing customer service and overall support for the assigned book of business, including assistance with strategy for clients’ leave administration and disability programs, as well as education to internal core teams on industry best practices and offerings. Partner with absence, disability, and life (ADL) consultants, compliance consultants, and carrier partners as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Fosters and manages relationships with internal partners and clients, ensuring retention of book of business with high satisfaction.

Provides support for leave RFPs.

Supports Alliant’s core account service team in selecting which carrier partners to solicit for leave administration services.

Tracks and documents leave carrier partner performance in each RFP for short and long term disability and leave administration services.

Meets with Alliant core account service teams to discuss client plan strategy, could include renewal planning.

May assist as needed to consult on implementation best practices.

Ensures that the client team handles, client inquiries and manages the team to effectively service clients; resolves escalated carrier partner service issues.

Assist with implementation calls between client and carrier partner as appropriate.

Meets with clients as needed.

Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information).

Help develop and support innovative and effective solutions for Absence, Disability, and Life (ADL) practice by partnering with the sales and account teams, the national Alliant Employee Benefits compliance team, and other national Alliant Employee Benefits teams.

Other duties as assigned.

QUALIFICATIONS

Bachelor’s Degree or equivalent combination of education and experience

Eight (8) or more years of related work experience

Encouraged to complete Career Path requirements as communicated by supervisor

Valid Insurance License

Must continue to meet Continuing Education requirements for license renewal

SKILLS

Proficient in Microsoft Office suite

Excellent verbal and written communication skills

Excellent customer service skills, including telephone and listening skills

Good leadership, problem solving and time management skills

Ability to work within a team and to foster teamwork

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