Account Manager – Unarmed Security

Operations management of security services provided to an assigned account (contract) location including customer service and problem resolution, service enhancement and expansion, new business development, operational oversight, preparation of post instructions, staffing, scheduling, supervision, and training. Distinguishing Characteristics

• This job is distinguished by responsibility for managing service provided to an assigned account location.
• This job description applies only to positions performing essential functions of the nature described or to carry out tasks that are directly and closely related to such work.
• This job requires specific knowledge of ports and must hold a TWIC or be able to obtain a TWIC card.

Essential Functions

• The functions listed describe the business purpose of this job. Specific duties or tasks may vary by position and may be documented separately. An employee holding this job may be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
• All assigned duties or tasks will be deemed to be part of the essential functions of the job, unless such duties or tasks are unrelated to the functions listed, in which case they may be deemed to be other (non-essential) functions.
• An employee holding this job will be held accountable for job performance. Job performance standards may be documented separately, and may include functions, objectives, duties, or tasks not specifically listed herein.
• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. An employee is required to notify his or her immediate supervisor upon becoming aware of unsafe working conditions.
• All functions, duties or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures.
• Serves as a key point of customer management contact to ensure the delivery of high-quality customer service for assigned account; evaluates service quality and initiates any necessary corrective action in a timely manner.
• Meets regularly with customer management for status updates and addresses any actual or potential problems; provides support in security planning, assessments, and surveys; reviews and updates post instructions.
• Oversees, participates in, and coordinates with First Coast Security Services Corporate Office in the recruitment, selection, orientation, training, development, and retention of high caliber staff; ensures that each staff member is treated with dignity and respect; plans, assigns and directs work; coach employees, and carries out disciplinary actions, as necessary; supports staff as appropriate in carrying out their respective responsibilities.

First Coast Security is an Equal Opportunity / Affirmative Action Employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce. #Services

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High School Diploma or GED
Bachelors Degree
Associates Degree

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Short Term Disability, Long Term Disability, 401K/403b Plan