Accounting Support

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<div class="isg-job-description“>Overview

We are seeking experienced finance professionals to provide omnichannel chat support for SMB (small and medium-sized business) owners. This role involves answering both general help questions and complex, data-heavy accounting queries.

*Must have a QuickBooks account or be willing to download and utilize the free trial version.

This is a fully remote role, but candidates must be located in the following states: Alabama Arizona Colorado FloridaI daho Iowa Kentucky Michigan Minnesota Mississippi Missouri Montana New York North Carolina North Dakota Oklahoma Pennsylvania South Carolina South Dakota TexasVirginia Wisconsin Wyoming

Requirements:

• Active user of QuickBooks Online (QBO)
• Proven experience in accounting or bookkeeping
• Prior experience with omnichannel chat support
• Strong understanding of financial concepts and data analysis
• Ability to handle complex, data-driven accounting questions
• Experience working with SMB clients is preferred.

Responsibilities:

• Respond to customer queries via omni chat platforms
• Handle accounting-related questions requiring deep financial expertise
• Support SMB business owners with bookkeeping and financial guidance
• Analyze and interpret financial data to provide accurate responses
• Complete assigned PPT-based tasks as needed

Nice to Have:

• SMB business owners with hands-on accounting experience
• Previously engaged experts with relevant domain expertise
• Accountants/bookkeepers comfortable with high-volume, data-heavy queries

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