* At least 18 years of age * High school diploma or equivalent * Working knowledge of Microsoft office and general office equipment * Ability to communicate in a professional manner verbally and in writing * Ability to work independently to meet deadlines but remain flexible * Well-organized, with sharp attention to detail * Capacity to work with frequent interruptions and perform repetitive tasks * Demonstrate emotional control under stress and strict deadlines * Strong customer service skills (both internal and external customers) * Must successfully pass background investigation according to company policy * Must be able to get along with co-workers and work effectively in a team environment
* Research general ledger and internal checking accounts assigned * Resolve reconciling items * Reconcile ATM s * Research and resolve outstanding ATM discrepancies * Communicate with other bank employees, financial institutions, outside vendors, and account holders, using phone, email, and pre-scripted letters * Research and clear adjustments with correspondent accounts/returns/not our items/duplicates * Process the duplicate detect report and make appropriate entries * Research all proof corrections and new account rejects * Scan documentation daily and maintain filing of closed adjustment cases * Make decisions on routine issues in accordance with company policy, department procedures and assigned approval limits * Regular and predictable attendance and punctuality * Other duties as assigned
Physical Requirements: * Must be able to remain in a sitting stationary position for extended periods of time * Constantly operate a computer and other office machinery * Ability to lift up to 25 pounds
*Position level dependent upon experience and performance
FCBI is a equal opportunity employer.
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EOE Minority/Female/Individuals with Disabilities/Protected Veterans
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