Admin Officer (Ref: 89607)

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

This position is based at ST ALBANS CROWN ST ALBANS, AL1 3JW

About the job

Job summary

Please refer to Job Description

Job description

Role: Administration / Jury Officer

About us

HM Courts and Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. We are looking for individuals who are committed to public service and to making a difference in people’s lives to deliver justice. 

What will you be doing?

This multi-faceted customer facing role will see the successful candidate undertaking a mixture of Administration and Jury Officer responsibilities.

Being a Juror is one of the most important duties a UK Citizen can perform. Our Jury Officer’s provide support to the Jury, including providing initial direction to the Jury and being a point of contact to them throughout their time as a Juror. A key duty in this role is the initial Jury Officer speech to Jurors, which can be to a group of between 50 and 100 people, each of whom will have their own questions and concerns. 

Administration Officers are responsible for ensuring cases progress through the court/tribunal system and providing support to court / tribunal users, including members of the Judiciary and the legal profession. The role will include general administrative duties and will require dealing with members of the public, defendants and outside organisations.

Working as part of a flexible team, you will undertake a range of specified functions and responsibilities. Problem solving is carried out using Continuous Improvement techniques (e.g., problem-solving hubs) and comprehensive guidelines and instructions.

Key Responsibilities include:

• Undertake the Jury Officer’s speech to new Jurors, providing them with the key information and helping them understand their responsibilities.
• Communicate effectively and work with the Judiciary, the Court Managers, Court staff, and other internal / external stakeholders.
• Assisting court users, supporting listing and rota management, checking files.
• Collecting and Assembling Information.
• Preparing papers and/or digital files for court, tribunals, hearings and meetings.
• Creating and updating records on in-house computer system and data input.
• Handling counter (face to face), written and telephone enquiries.
• To work to workload targets in terms of throughput and accuracy.
• To deliver a helpful, prompt, polite and “right first time” service to our internal and external customers.

Do you have the skills needed?

• Strong customer focus and service skills.
• Experience of working in an administrative role in a customer focussed environment.
• Proficient with IT, with the ability to learn new systems and packages.
• Excellent communication and organisational skills.
• Customer service and administrative skills.

Please refer to the Job Description for further information on this role.

Person specification

Please refer to Job Description

Behaviours

We’ll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Communicating and Influencing
• Delivering at Pace

Benefits

Alongside your salary of £22,940, HM Courts and Tribunals Service contributes £6,102 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : Moj-recruitment-vetting-enquiries@gov.sscl.com
• Telephone : 0845 241 5359

Recruitment team

• Email : Moj-recruitment-vetting-enquiries@gov.sscl.com

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

https://justicejobs.tal.net/vx/appcentre-1/brand-2/candidate/so/pm/1/pl/3/opp/89607-89607-Admin-Officer/en-GB

Read Full Description