Administration Assistant

Homebased with frequent travel to Serco sites – Wales (Cardiff)

£24,000 per annum, dependant on experience plus benefits

Full-time, permanent

Ready to make an impact?

At Serco, our ambition is to create a better future by addressing the needs of governments, authorities, communities, businesses, and citizens. This vision has driven us to build a best-in-class employment, skills, and training business, aligned with growing government commitments to employment, adult learning, and apprenticeships.

Employer engagement, skills, and training are key priorities for Serco in the UK, as we strive not only to be a leading provider but also to deliver renowned services and solutions that support our partners and training providers in achieving their goals.

Serco Employment Skills and Training (EST) offers a comprehensive, place-based employability and skills service that can be tailored to government departments, local areas, employers, and citizens.

As Administration Assistant you will be responsible for supporting the Employer Engagement (EE) team by effectively conducting vacancies matches via the EE CRM system and coordinating pre-screens with suitable candidates / learners along with administrative support for the Strategic Account Manager (SAM), Partnership Engagement Manager and Account Managers (AM), and other colleagues.

You’ll be entrusted to:

• Schedule pre-screens for suitable candidates / learners with the Resourcers, ensuring clear communication for both parties. Confirm participant attendance and manage follow ups to reduce drop off rates. Ensure pre-screen details are logged accurately in the EE CRM for reporting purposes.
• Respond to inbound leads generated through marketing campaigns, providing initial information and qualifying interest. Proactively reach out to potential candidates and learners to promote recruitment solutions, learning opportunities and qualify interest to pass on to AM. Maintained detailed records of lead interactions, ensuring accurate documentation in CRM systems and follow up.
• Provide day to day administrative support for AAM, SAM, SEP and other tam members. Co-ordinate meetings, prepare documents and manage correspondence regarding EE activity. Assist with data entry, minute taking and all other associated administrative tasks.
• Serve as the first point of contact for general enquiries from potential employers and learnings, offering information and directing them to appropriate team members. Provide updates on lead engagement and share insights to help refine telesales and administrative approaches.
• Accurately enter and maintain lead data in RITA (EE CRM) ensuring data is up to data and available for reporting. Track lead outcomes and conversion rates, supporting data analysis and performance monitoring. Generate reports on lead engagement activities and provide insights to improve the quality and efficiency of telesales / lead activity.
• Assist in the preparation and coordinating of marketing materials, presentations, and promotional activities.

Does this sound like you?

You’ll be a great fit for this role if you have:

• Previous experience in a telesales, customer services or administrative role is required.
• Strong interpersonal and communication skills for engaging with enquiries and colleagues.
• Excellent organisational skills to manage multiple priorities and the ability to work to quick turnaround times.
• Ability to work collaboratively with a wider team and maintain high levels of attention to detail.
• Basic understanding of CRM systems, data entry is advantageous.
• Highly computer literate (MS Word, Outlook, Excel, PowerPoint).
• Demonstrates a flexible and professional approach to work.
• Maintains confidentiality and gives and receives constructive criticism.

Discover all you need to keep growing

Here you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

Because this is a place for you

Our people are integral to everything we do. That’s why our benefits are designed to put you first:

• Holidays: Up to 25 days plus bank holidays
• Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

A little bit about us

At Serco, we’re a fast-growing company, serving governments around the globe. Our work spans sectors a wide range of sectors including Justice, Immigration, Defence, Leisure, Healthcare, Transport, and Citizen Services. We’re committed to delivering, improving and redesigning public services for the benefit of everyone, guided by our values of Trust, Care, Innovation, and Pride.

Our inclusive recruitment process: We see people first and foremost for their performance and potential. We’re a proud holder of the Gold Inclusive Employer Standard and a Disability Confident Leader, championing fair access to employment and equal opportunities for all. As such we’ll make reasonable adjustments from interview through to employment.

As part of the Disability Confident Scheme, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Let’s impact a better future, together. Apply today.

For help with your application, or to discuss your eligibility, please contact 0345 010 4000.

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