Administration Assistant

Job Introduction

As an Administration Assistant within our Cheshire West and Chester Integrated Sexual Health Service provided by HCRG Care Group, you’ll join a team who are focused on delivering impeccable customer service to our service users to really make our service users and staff feel the difference. 

This role is a 9-12 month fixed term contract to commence on 14th February 2022. 

Main Responsibility

Your days will be rewarding, task-orientated and include: undertaking full reception and administrative duties; and to perform a variety of tasks in support of the patient journey from referral to consultation, through to discharge. You will be based primarily in Chester City Centre within walking distance of the bus and train station, we also offer a cycle to work scheme with secure onsite bicycle shelter; and onsite showers to freshen up before or after work.

The Ideal Candidate

You will have a passion for great customer service and an excellent eye for detail, and where you will be joining a passionate and caring administrative team. 

You will be proficient in the use of computerised systems for booking and tracking all types of outpatient appointments and patient electronic records; ensuring this function is co-ordinated and updated accurately and in a timely manner. In addition you will work in conjunction with the clinical and managerial teams to ensure appointment capacity is utilised and the timeliness of patient appointments is monitored.

In addition to patient facing roles and responsibilities, you will be confident in managing your own time, working independently and completing structured tasks such and typing and sending letters, and supporting with our in-house results processes. 

You will also need to be confident using IT systems and be able to demonstrate working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.

Due to the nature of our service being in the community, you will be required to travel and work from our other sites in Winsford, Northwich, Ellesmere Port, Neston and Blacon; therefore having access to transport is essential for this role. 

Package Description

You will feel valued as a Administration Assistant within our Cheshire West and Chester Integrated Sexual Health Service provided by HCRG Care Group, receiving access to exclusive rewards and benefits including:

• Up to £18,525 and access to our group pension
• Laptop enabling fantastic flexible working patterns that can help you lead a perfect work/life balance
• MyWellness – a health and lifestyle platform covering mental health awareness and support, healthy recipes & activity challenges and access to our free well-being service available 24/7/365 online and by telephone including; counsellors, post trauma incident support, legal, debt and practical life management helpline, guided self-help, telephonic career coaching and monthly well-being newsletters
• Access to Reward Gateway – our staff benefits scheme which grants you access to premium offers and discounts on practical spending at national supermarkets and well known retailers as well as special treats like Virgin Experience Days and Leisure Vouchers
• We are pleased to offer access to Wagestream -which lets you track your pay throughout the month and stream your earned wages into your bank account if you need them. No more high-interest loans or overdraft fees – simply get paid as you go.
• 25 days holiday plus Bank Holidays.
• Access to a range of courses and e-learning to develop further skills, bespoke career pathways and opportunities continuing your professional development
• Innovative forward-thinking culture with the opportunity to put forward your ideas to contribute to the way we work. You will be encouraged to apply for national funding to drive your initiatives locally to benefit our patients and service users
• Rewarding and supportive teams, you will be recognised and have opportunities to recognise others by nominating for local and national awards annually and taking part in our new virtual “Ask our Executives” event, where you can submit questions to the board and hear updates regularly on company strategy and objectives
• Working in an environment focused on the highest clinical and quality standards with 100% of our rated services considered overall good or outstanding by the Care Quality Commission.

About the Company

We change lives by transforming health and care. 

Established in 2006 by our Chief Executive Dr Vivienne McVey and like-minded colleagues, we are one of the UK’s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. 

From around 500 locations across England, we support communities of many millions and directly help more than half a million people each year – guided by our simple values: we care, we think, we do. 

We’re committed to equal opportunities and welcome a broad diversity of talent to apply. We reserve the right to cease any advertising prior to the published closing date for a role that receives a high number of applications. 

As a Disability Confident Committed company, we work in partnership with the Department of Work and Pensions (DWP) to provide facilities, work environment adjustments and technical solutions to make our business an inclusive place for all. 

HCRG Care Group is committed to safeguarding and protecting the children, young people and vulnerable adults that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our services. 

HCRG Care Group, its subsidiary companies and the LLPs are part of the HCRG Care Group and provide publicly funded health and social care services. If you would like to know a little more about how we use your information, please see our website’s privacy policy. 

From 11 November 21, as a result of new legislation, anyone over the age of 18 who enters a Care Home as part of their job must have had both doses of a COVID-19 vaccination or hold a valid medical exemption. As part of our pre-employment process we will therefore ask you to provide: * proof of your vaccination status via the NHS Covid Pass (either electronically or via the PDF) * A signed copy of the temporary medical exemption form. Further details about the legislation can be found on the government website.