Administrative Assistant – CIO

Group Health Cooperative of South Central Wisconsin. BETTER TOGETHER

This is a hybrid position with ability to work remotely, but will also have onsite requirements.

The Administrative Assistant – Executive provides a broad range of administrative assistance and clerical support to the Chief Information Officer and the Information Technology Services (ITS) department. Responsibilities include answering telephones, and screening calls, scheduling meetings and managing calendars, assisting in preparation of reports and materials, organizing department administrative operations and filing systems, and preparing memos, letters and presentations. Additionally, the incumbent performs administrative tasks related to departmental operations and management. The Administrative Assistant – Executive receives primary guidance, direction and general supervision from the Chief Information Officer. This position also receives guidance and direction from the Chief Equity and Engagement Officer.

JOB SPECIFIC MINIMUM QUALIFICATIONS

1. Associate degree from an accredited technical college or school in business science or related field preferred; or equivalent combination of education and experience.
2. A minimum of three (3) to five (5) years of secretarial / administrative experience in an office environment including customer service. Direct experience in a Healthcare or insurance environment is highly desirable.
3. Ability to type and word process 40 WPM with minimal errors. Fine manual dexterity required. Ability to use a keyboard extensively required.
4. Ability to perform data entry accurately and in a timely manner.
5. Knowledge of and proven proficiency using personal computers including the use of Microsoft Office applications including extensive knowledge of Word, Outlook, PowerPoint and Excel is required.
6. Knowledge of and ability to follow the principles and practices of business office management is required.
7. Outstanding verbal and written communication skills including ability to provide telephone support and consult with external parties, practitioners, and internal staff required.
8. Excellent organizational skills, prioritization skills, and analytical and problem solving ability required. Ability to pay attention to details and to manage multiple tasks.
9. Excellent customer service and interpersonal skills to deal courteously and effectively with internal and external staff, members and the general public required. Ability to diplomatically handle communications in potentially stressful situations.
10. Ability to be culturally sensitive and work with diverse populations.
11. Ability to type and design general correspondence, memos, meeting minutes, charts, tables, graphs, etc. required.
12. Ability to proofread copies for spelling, grammar, and layout, and make appropriate changes required. Responsible for accuracy and clarity of final copy. Knowledge and proficiency with English punctuation, grammar and spelling required.
13. Ability to establish and maintain alphabetical and numerical files in an accurate manner.
14. Ability to be flexible and adaptable to changing priorities and assignments.
15. Ability to work with minimal supervision required. Ability to work in an office environment required.
16. Ability to maintain patient confidentiality required. Knowledge of or ability to learn HIPAA requirements.
17. Ability to bend, reach, lift, pull, and carry up to 20 lbs regularly required.
18. Ability to speak and listen in person and on the phone required.
19. Ability to perform fingering and handling with one or both hands required.
20. Ability to see mid, near, and far range required.

The incumbent knows and abides by all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies, sets personal standards and strives for high quality work in completing assignments, performs job duties in a timely manner, and represents the organization in a positive manner. The incumbent understands our Mission, Vision and Common Values (stated below) and is committed to promote these values in behavior and attitude.

Our Mission Statement: We partner with members and the communities we serve to maximize health and well-being.

Our Vision: As a local, not-for-profit, member-owned Cooperative, we are the most trusted resource for lifelong health and well-being in the communities we serve.

Our Values:

• We are a not-for-profit Cooperative
• We are member-centered
• We are equitable and inclusive
• We are quality-driven
• We are innovative
• We are community involved

We believe:

Healthcare is a human right.

In treating all people with dignity and respect.

There is strength in diversity.

Equity celebrates our humanity.

We are better together.

Group Health Cooperative of South Central Wisconsin is proud to be an equal opportunity employer. GHC-SCW considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.