Administrative Assistant – Derry/Londonderry

Location: Shipquay – Derry/Londonderry

The role: Administrative Assistant

Elevate your potential and move forward with the career you’ve been waiting for!

We’re looking for people who have a passion for making a difference to customer experience, who are motivated to succeed and want to develop a rewarding career.

As an Admin Assistant, you will be set up for long-term success, with an exemplary training programme and all the support you would expect from Northern Ireland’s biggest Bank. 

Why you’ll want to work with us…

At Danske Bank we’re driven by a clear purpose to help customers, colleagues and society thrive. We believe what we do genuinely makes a difference. That includes investing in our people, ensuring everyone feels that they belong and being there for the moments that matter. 

Danske Bank recognises the power that comes with diversity of thought and perspective, it makes us stronger as a business and creates a true sense of belonging for our colleagues. To be the best we can be, we depend on diverse thinking, beliefs, experiences, and backgrounds. We have a clear purpose – Helping our Customers, Colleagues & Society thrive – and our Diversity and Inclusion Strategy is central to that. We recognise that everyone does not have an equitable starting point, and, by focusing on ‘equality’, we are making sure that everyone has an equal opportunity to reach their full potential. Our customers come from all walks of life, and so should our colleagues. 

Driving sustainability is a key strategic priority for us. We’d proud to have achieved Platinum Level in the 2022 Northern Ireland Environmental Benchmarking Survey and we’re working hard to help our customers go green.

No wonder we are recognised by Best Companies as Northern Ireland’s number one best company to work for. So, if you share our values and enthusiasm and all of what we stand for resonates with you, then you will find a home at Danske Bank.

THE ROLE

As an Admin Assistant you will perform processing/administrative activities ensuring that all quality and service standards are achieved efficiently, accurately, in accordance with policies and procedures and within required timescales, maintaining industry and regulatory compliance.

WHAT YOU’LL DO

• You will be providing internal and external customers with a high-quality service that is compliant with legal, regulatory and voluntary code obligations and all Bank standards, policies, processes and procedures.
• You’ll work in a team, supporting colleagues, sharing knowledge and best practice as you go along and will work with management on any issues to ensure best practice in order to optimise key processes.
• Develop a sound knowledge and understanding of the department’s key services
• Continue personal professional development through relevant training
• Undertake the allocated workload within the team efficiently, accurately and within
• timescales and standards set out in Service Level Agreements, service standards and performance targets, utilising systems/equipment as required, in order to provide internal and external customers with a high-quality service.
• Escalate any operational problems/issues identified that might impact on the level and quality of service provided, to enable corrective action to be taken
• Work effectively and supportively with relationship managers, ensuring that support requirements are understood and delivered and the customer is provided with an efficient and high quality service
• Liaise with internal and external customers and service providers to ensure that instructions, enquiries and queries are actioned as required within agreed timescales, seeking to maintain strong stakeholder relationships for the benefit of the customer experience.
• Ensure all activities are aligned to the core values thereby ensuring fair treatment of all customers
• Work with management in ensuring the development and reinforcement of a positive culture
• Identify opportunities for productivity improvements to systems and procedures
• Seek to identify opportunities to improve personal performance/contribution
• Work at all times in the interests of the team, sharing knowledge and assisting colleagues as appropriate or other teams as specified by line management.
• Record statistical data re team activity as required for inclusion in statistical analysis of workflows and productivity in comparison of performance against SLAs
• Carry out any other administrative duties as required to ensure the effective operation of the business unit

What experience you will need

Essential:

• Experience of working in a customer focused environment with a passion for customer excellence
• Experience of working with IT systems, demonstrating understanding of Microsoft suite of packages
• Good analytical skills with ability to identify problems & generate solutions
• Good communication skills
• A strong team ethos
• Good planning and organisational skills with the ability to work under pressure

Special Aptitudes

Essential:

• Uses initiative, takes responsibility & can work effectively with minimum supervision.
• Effective and accurate administrator with proven ability to achieve and maintain high standards of work.
• Ability to thrive on change and continually challenge processes & procedures for continuous improvement towards a first class customer experience.

Salary & Benefits

• £22,000
• 32 days’ leave per year (22 days’ annual leave plus 10 paid bank holidays).
• Company pension contribution – we will contribute up to 10% of your salary.
• Funded private medical care provided by Benenden.
• Access to ‘Danske Discounts’ offering discount on a wide range of products and activities such as eating out, fashion, accommodation, motoring and gym membership.
• Financial support for Further Education after successful completion of 12 months service.
• Cycle to Work scheme.

Please Note

• This is a full-time role at 35 hours per week.

Why we think you’ll love it here:

We are a flexible employer

How we work 

We understand the need for flexibility and whilst we embrace the hybrid model, we also love meeting face to face for a more collaborative, innovative working environment. For this role we need you to be based in the office for 3 days a week with the remaining 2 days at your home or other office locations 

Sound Good?

We’d love to hear from you. If you would like to apply, please make sure your CV includes enough detail to show how you meet the criteria we’ve set out here.

To submit your CV, click ‘apply’.

If you’d like to ask a question about this job, just ask Claire McGinnis at claire.ferguson@danskebank.co.uk

Important to note – This role will close once we receive an optimal number of applications.

Good luck!

If you have a disability, long term health condition or additional need that requires accommodation or adjustments during any stage of the recruitment process, just let us know how we may be able to help by giving our HR team a call on 028 9004 8500. If you would prefer to email us you can reach us here at recruitmentuk@danskebank.co.uk 

Each one of us is different, and at Danske Bank we value and respect individual differences. Danske Bank is proud to be an equal opportunity workplace. That means that, as a committed equal opportunities employer, we welcome applications from all suitably qualified candidates regardless of (but not limited to); gender, ethnicity, background, nationality, generation, age, working style, religious background, sexual orientation, gender identity, gender expression and cognitive diversity.

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