Administrative Assistant – Rehab Services – Full-time Temporary

Job Details

Description

position SUMMARY:

Under the supervision of the Rehab Office Manager and/or Director, this role performs all duties associated with referrals, insurance authorizations, and other duties as assigned. Responsible for processing referrals, authorization management, patient scheduling, waitlist management, scanning and tracking information per department guidelines. Position communicates with clinic staff, internal and external departments and clinics, insurance companies, physicians, and patients. Participates in problem solving and efficiency-enhancing process improvement.

QUALIFICATIONS:

Required:

Administrative medical office patient scheduling skills minimally 1 year. Must possess an ability to maintain excellent relationships with internal and external customers. Excellent verbal and written communication skills, including correct grammar usage. Must participate and promote teamwork. Must have strong multi-tasking skills with the ability prioritize tasks in collaboration with others.

Preferred:

experience processing patient referrals and obtaining insurance authorizations. Medical terminology. Experience using electronic medical record system (Epic Information Systems Cadence/Referrals).

TYPICAL PHYSICAL/MENTAL DEMANDS:

Medium physical/mental capabilities required: Must be able to work independently and be self-starting as well as work with physicians, patients/family members and other co-workers courteously. Must be clear thinking and able to maintain a professional attitude and appearance. Able to work effectively with time constraints, high stress situations, frequent interruptions and multiple tasks. Must be able to walk/maneuver frequently in and around clinic building. Excellent problem solving skills required. Must have high degree of accuracy, attention to detail, and an ability to prioritize and organize work demands efficiently. Must be able to follow written and verbal instructions with accuracy.

ESSENTIAL JOB FUNCTIONS:

• Provide a high standard of customer service for clinic staff, physicians, and patients; professional and courteous.
• Supports a collaborative and cooperative environment to facilitate mutual respect and effective interpersonal relations.
• Demonstrate good problem solving and critical thinking skills.
• Review, research and process incoming referral requests via multiple methods; EMR, fax, in person etc.
• Manages EHR work queues as delegated by lead staff.
• Verify insurance eligibility and benefits for referral purposes and scheduling.
• Registers patient accounts and audits/monitors information for accuracy and to ensure proper billing.
• Gather clinical data and payor criteria as needed to submit authorization requests via various electronic mediums.
• Schedules outpatient appointments using the scheduling tools and per department protocols.
• Provides phone reception services, escalating issues and work to leads as needed, appropriately.
• Processes paperwork timely and per department and HIPAA policies; ie scanning, waitlist, progress notes.
• Utilizes various tracking systems with thorough documentation to promote team awareness and ensure patient safety.
• Performs all job functions in a timely, efficient and effective manner as a part of the team.

MARGINAL JOB FUNCTIONS:

• Performs other duties as assigned.

Qualifications

Licenses & Certifications

Required

CPR Hands Only

Equal Opportunity Employer

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