Administrative & Client Support Executive – Business Rates
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Why Ryan?
Competitive Compensation and Benefits
Home Office Stipend
Business Connectivity Reimbursement (Phone/Internet)
Gym Membership or Equipment Reimbursement
LinkedIn Learning Subscription
Flexible Work Environment
Tuition Reimbursement After One Year of Service
Accelerated Career Path
Award-Winning Culture & Community Outreach
As part of our specialist Business Rates team, you’ll support the operational and administrative backbone of our service delivery, ensuring smooth communication, precise documentation, and excellent client interactions. This is a multi-faceted role ideal for someone who thrives on variety, detail, and working in a fast-paced professional services environment.
Key Responsibilities
Administrative & Operational Support
Manage day-to-day administration: email and postal correspondence, document scanning, sales pack preparation, and calendar coordination
Track case progress, support diary management, and ensure all documentation is accurate and audit-ready
Manipulate and interpret numerical data relevant to client cases — e.g., property valuations, rate bills, relief entitlements
Systems & Digital Tools
Use Microsoft Office applications (particularly Excel and Outlook) confidently and efficiently
Conduct precise and targeted online research using search engines and public databases (e.g., local council portals)
Client & Stakeholder Communication
Handle inbound and outbound calls with professionalism and clarity — including contact with clients, councils, and internal teams
Represent the firm with credibility and warmth, building trust across every interaction
What You’ll Bring
Strong numeracy and literacy skills — comfortable interpreting figures and drafting clear written comms
Exceptional attention to detail — especially when handling legal and financial documentation
Confidence to work independently while collaborating effectively across the team
Resilience under pressure and adaptability in a fast-changing environment
Conscientious, organised, and proactive — you see things through and take pride in doing them well
Curious and resourceful — always looking for ways to solve problems and add value
Clear communicator — both verbally and in writing, with a client-first approach
Why Join Us?
You’ll be joining a specialist team with deep expertise in business rates recovery, now part of Ryan LLC, a global leader in tax services and software. It’s an exciting moment to come on board, as we integrate best-in-class local knowledge with international reach and capability.
If you want a varied role, care about precision, and are ready to grow with a high-performing team, we’d love to hear from you!