Administrative Investigator

CTG overview:
CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.
CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.
Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.
Visit www.ctg.org to find out more

Overview of position:
The mission of CTG is to partner with the world’s most effect humanitarian organisations to provide support in enabling the success of projects, to provide a duty of care to staff who operate in conflict affected countries & to ensure that all of our business practices remain ethical & uphold human rights.

Role objectives:
To conduct administrative investigations to establish whether CTG staff have breached internal policies & procedures.
To support the development & implementation of prevention policies & mitigation measures through the tracking & reporting of cases & lessons learned.
To enhance processes for investigating, documenting & reporting on performance & discipline incidents with effective organization skills & report writing skills.

The Administrative Investigator plays a critical role in ensuring organizational integrity, accountability & compliance with internal policies & procedures. By conducting thorough investigations & supporting the development of preventive measures, the role contributes to:
Establishing transparent & fair processes for addressing misconduct, building staff confidence in CTG’s commitment to ethical practices.
Identifying & addressing breaches of policy by reinforcing adherence to company standards, reducing risks & fostering a culture of responsibility.
Driving continuous improvement by leveraging lessons learned from cases to develop mitigation strategies, helping refine policies & processes, reducing the likelihood of repeated incidents.

Specific responsibilities will include but not be limited to:
Leading in the management of minor performance and disciplinary issues (i.e. absence to work, poor performance, adherence to SOPs, etc.).
Investigating major disciplinary issues (i.e. fraud, corruption, SEAH, theft, etc) in line with CTG’s investigations division guidelines.
Arranging & conducting interviews with consultants & other stakeholders where required.
Ensuring detailed minutes of any interviews & meetings held in relation to disciplinary cases are kept.
Gathering, recording & securely retaining evidence relating to an investigation in accordance with CTG investigations division guidelines.
Drafting & reviewing warning letters, termination letters & other performance management documentation & developing a precedent bank.
Developing & implementing of investigations plans, investigations reports & management implication reports.
Drafting & reviewing correspondence with clients & other parties.
Ensuring files are organised & up to date in appropriate electronic secure formats.
Maintaining an updated case / investigation tracker in electronic format.
Supporting the preparation of awareness & prevention training for staff.
Supporting the ethics committee with administrative & project matters when there is capacity.

Project reporting:
This role reports to the Ethics & Quality Manager.

The successful candidate will:
Be a self starter & able to work independently with minimum supervision.
Be comfortable handling large workload, working under time pressure, managing multiple issues at once.
Have strong organisational skills, ability to follow up on issues & prioritise.
Possess excellent attention to detail & accuracy.
Have strong written & verbal communication skills.
Have superior research skills.
Demonstrate a high level of discretion with confidential matters.
Have experience with online document management systems.
Have business proficiency in computer systems & MS Office applications.

Team management:
This position has no team management responsibility.

Further information:
Qualified female candidates are highly encouraged to apply.