Administrative Officer

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

These roles will be contractually based at the VMD, Woodham Lane, New Haw, Addlestone, Surrey KT15 3LS. This is a fixed location; the VMD does not use hubs located elsewhere in the UK. These roles are not suited to a homeworking contract.

About the job

Job summary

The Veterinary Medicines Directorate (VMD) is the regulator and policy lead responsible for issues concerning the authorisation, use, and manufacture of veterinary medicines in the UK. Our aim is to protect public health, animal health, and the environment, and promote animal welfare by assuring the safety, quality and effectiveness of veterinary medicines.

We are looking to fill at least two AO roles to support these aims. However, we will maintain a reserve list of successful candidates, which we may call upon if other AO roles become available in the VMD.

Job description

AO roles do not require specialist skills or knowledge of a particular subject. As an AO, you will be involved in many diverse and interesting tasks to support internal colleagues and external stakeholders. Most tasks are likely to be routine and repetitive with some scope for discretion and initiative. These tasks will be performed within the business area to which you are assigned.

Your main duties may include:

• data entry – maintaining and updating records and databases ensuring the integrity of the data held within them.
• liaising with external stakeholders – monitoring shared mailboxes, answering queries or directing questions to the appropriate individual / team.
• working collaboratively with internal colleagues; providing administrative support to ensure the timely progression of work.
• carrying our tasks within a clear framework and in accordance with standard guidelines and procedures.
• arranging meetings and taking notes, organising refreshments, and supervising external attendees whilst on-site.
• calendar / diary management of senior colleagues.
• creating and maintaining desk instructions and guidance in line with our quality management system.
• complying with ISO 27001 (information security) standards, GDPR, and record management requirements.
• act corporately – meeting the corporate objectives set by the VMD.

When carrying out these duties, job holders will apply established principles, methods, and precedents to ensure consistency and accuracy in the progression of work.

Person specification

We’re looking for you to have:

• experience of working under pressure in a target-driven environment.
• the ability to learn how to use bespoke in-house IT systems, including updating, searching and performing routine tasks on a database.
• proficiency in the use of Microsoft Office 365 packages, particularly Microsoft Teams, Word, Excel, PowerPoint, and Outlook.
• the ability to interpret information and process it according to standard guidelines and procedures.
• experience of providing administrative support in a business environment, or the ability to demonstrate that you are a quick learner.

We’re looking for someone that:

• has good English language skills, both oral and written.
• has a positive and flexible approach to their work and can effectively organise and prioritise their workload.
• is comfortable asking questions and seeking clarification, when needed.
• can create and maintain relationships with internal and external stakeholders.

Behaviours

We’ll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Delivering at Pace
• Managing a Quality Service

Benefits

Alongside your salary of £27,245, Veterinary Medicines Directorate contributes £7,892 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Free onsite parking
• Free eyesight test
• Onsite gym
• Access to a prayer room

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Natalie Shilling
• Email : n.shilling@vmd.gov.uk

Recruitment team

• Email : DefraRecruitment.grs@cabinetoffice.gov.uk

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact:

Government Recruitment Services via email: defrarecruitment.grs@cabinetoffice.gov.uk

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click https://civilservicecommission.independent.gov.uk/contact-us/ to visit Civil Service Commission.

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