Administrative Officer

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Edinburgh, Nottingham

About the job

Job summary

Discover a career in your hands at HMRC. Whether you’re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC. 

Visit our YouTube channel to watch the full series and come and discover your potential.

Business Assets International’s (BAI) and Assets, Residence and Valuations (AR&V) are responsible for a diverse range of functions and this role is to support BAI and AR&V with their administrative tasks.

Job description

We are looking for a team player with a with a can-do attitude and passion for supporting people by providing excellent customer service. You will need an adaptable and flexible approach to be able to adjust to business requirements when necessary. Our Business Support Officers on Assets, Residence and Valuations play a crucial role in the team, helping it run smoothly by providing administrative, logistical, and operational support. 

Key Responsibilities will include: 

This role provides day-to-day administrative support on tasks such as maintaining referral records, bulk scanning, minute taking, and travel booking; this list is not exhaustive and will include other tasks requested by your line manager as the team receives new commissions.

Person specification

• To succeed in this role, you will have a proven track record of being a team player with the ability to build relationships, to ensure all shared responsibilities are fulfilled. You will also have experience of using MS Office applications (Word, Excel, Outlook, and PowerPoint) as well as adaptability to new digital tools.

Essential Criteria: 

The essential criteria focus on core transferable skills and attributes that a candidate must demonstrate: 

• Experience with Microsoft Office and Digital Platforms: Proficiency in using software like Word, Excel, Outlook, and PowerPoint, as well as adaptability to new digital tools.
• Willingness to Learn: A proactive attitude towards training and skill development to build competency in the role.
• Organisational Skills: Proven ability to manage and prioritise tasks effectively to meet deadlines.
• Attention to Detail: Commitment to producing accurate and high-quality work.
• Teamwork and Collaboration: A positive attitude toward working in a team environment and supporting colleagues.
• Confidentiality: A trustworthy nature and an understanding of the importance of handling sensitive and confidential information appropriately, with an awareness of General Data Protection Regulation (GDPR) & Data Protection Act 2018 (DPA 2018).
• Communication: Ability to communicate effectively both verbally and in writing.

Desirable Criteria: 

These criteria represent additional skills, knowledge, or experience that enhance a candidate’s application: 

• Self-Management: Proven ability to work independently, manage workload effectively, and solve problems proactively.
• Multitasking Ability: Experience handling multiple tasks efficiently in a busy environment.
• Adherence to Policies: Awareness of and commitment to following organisational policies, including those relating to security and data protection.

Benefits

Alongside your salary of £26,637, HM Revenue and Customs contributes £7,716 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. 

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. 

• Pension – We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Claire Day
• Email : claire.day@hmrc.gov.uk
• Telephone : 03000590082

Recruitment team

• Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.

In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.

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