Administrative Officer – War Pensions (Ref: 90597)

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

This position is based at LOUGHBOROUGH TRIBUNAL SUPPORT CENTRE LOUGHBOROUGH, LE11 2TW

About the job

Job summary

Please refer to Job Description

Job description

Proud to serve. Proud to keep justice going.

Our Admin Officers play a critical role, providing excellent administrative support to Court users, Judiciary and Management.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our Court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

Your role 

Our administrative teams are the core of our National Business Centres (NBCs), delivering great customer service to enable Justice. You will be working in our War Pensions and Armed Forces Compensation Chamber, responsible for handling appeals by current and former servicemen or women in England and Wales against decisions by Veterans UK in relation to pensions, compensation and other amounts.

You’ll register new appeals onto our tribunals database, issue tribunal directions, progress cases, list appeals and arrange Judicial office holders to hear appeals. You may also be asked to clerk a virtual hearing on our video hearing platform. This involves assisting customers and Judiciary in preparing for a hearing and commencing a hearing promptly.

You will have the confidence to liaise with Judiciary, legal representatives and service users and be able to adapt your verbal and written communication style in an empathetic and patient manner.

Your skills and experience 

With a friendly and approachable manner, you’ll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers. You’ll have great attention to detail, able to enter information into our database accurately and efficiently, and able to adapt to using various software packages. You’ll enjoy organising your time, prioritising efficiently and multi-tasking in a busy environment. 

For a full job description, please read supporting document 1 included below before applying.

Further details:

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Non-contractual hybrid working may be available in the future. Hybrid working arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule. 

Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. We are unable to accommodate fewer than 24 working hours a week or Friday as a non-working day.

Person specification

Please refer to Job Description

Behaviours

We’ll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Managing a Quality Service
• Delivering at Pace

Benefits

Alongside your salary of £22,940, HM Courts and Tribunals Service contributes £6,645 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : Moj-recruitment-vetting-enquiries@gov.sscl.com
• Telephone : 0845 241 5359

Recruitment team

• Email : Moj-recruitment-vetting-enquiries@gov.sscl.com

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

https://justicejobs.tal.net/vx/appcentre-1/brand-2/candidate/so/pm/1/pl/3/opp/90597-90597-Administrative-Officer-War-Pensions/en-GB

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