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Bridgend, Pembroke Dock
DWP are looking to fill Administrative Officer roles in DWP, Work and Health, Working Age.
These are key roles for people who have a positive attitude, a desire for public service and want to make a difference to people’s lives. As part of the DWP Operational Delivery you will be at the heart of DWP’s front line operations helping to change people lives in our communities from around the 20 million plus customer base.
We welcome applications from candidates who can: Actively seek to resolve customer queries at the first point of contact where possible and use your brilliant communication skills to handle sometimes complex yet rewarding conversations with customers, some of whom are vulnerable, working in a fast-paced environment.
This is a customer facing role, working with customers over the phone using DWP systems, you will help us ensure the best outcomes for all our claimants.
You will be taking phone calls and giving advice, explanations, guidance and reassurance to customers through any changes in their circumstances, and doing the administrative work related to these changes.
The Welsh Language is a desirable skill for all vacancies in advertised Wales.
Your responsibilities will include, but not be limited to:-
Key Criteria
To be successful you will need:
Transferable Skills
You gain these from school/university, previous jobs, projects, voluntary work, hobbies and interests.
Could you adapt these skills to become a Case worker? Some examples below:
Do you have previous experience of customer service ?
Are you self-motivated and can motivate others?
Can you develop relationships with a diverse range of people?
Do you have good listening skills?
We’ll assess you against these behaviours during the selection process:
Alongside your salary of £26,337, Department for Work and Pensions contributes £7,629 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK.
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.
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