Administrative & Secretarial Support Officer

Job summary

Permanent jobs-near-me.org 34.5hrs per week

We are looking for a dedicated and compassionate person to join our Community Continence Service. You will provide comprehensive administrative and communication support to ensure efficient service delivery.

A focus on empathy and teamwork is essential as you support patients and staff in a healthcare setting. If you’re organised, proactive, and committed to delivering high-quality service, we’d love to hear from you. Apply now to make a real difference in our community!

Main duties of the job

Reporting into the Community Continence Nurse Manager, your responsibilities will include:

• Provide comprehensive administrative support
• Manage patient and healthcare provider enquiries
• Update patient records and scheduling appointments
• Facilitate communication within the Trust and with external partners
• Help with data management, audit support, and policy compliance
• Help manage the Nurses’ diaries

About us

At Sheffield Children’s, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:

1. Outstanding Patient Care
2. Brilliant Place to work
3. Leaders in Children’s Health

We work with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.

As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.

As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children’s health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.

Sheffield Children’s provides great benefits to support your wellbeing, with excellent annual leave and pension schemes, health programmes, and exclusive discounts–helping you succeed at work and beyond.

Date posted

27 February 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

425-24-6847647

Job locations

Sheffield Children’s NHS Foundation Trust

Centenary House, Heritage Park

55 Albert Terrace Road, Sheffield

S6 3BR

Job description

Job responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification.

Please note that Sheffield Children’s uplift pay to meet the Real Living Wage, which is £12.60 per hour.

Diversity Statement

At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, were building a workplace where everyone belongs.

#LI-Onsite

Person Specification

QUalifications/Training

Essential

• Level 3 qualification, or equivalent experience

Desirable

• Recognised IT qualification

Experience

Essential

• Considerable experience working in an administrative or secretarial role
• Experience working in a customer service or patient facing environment
• Knowledge of data protection guidelines
• Experience of managing own workload in a busy role and working independently to complete tasks on time

Desirable

• Worked with children and young people
• Worked within the National Health Service

Knowledge and Skills

Essential

• Knowledge of a range non-routine administrative procedures and ability to create new procedures
• Excellent typing skills and ability to prepare letters and other documents
• Knowledge of supplies management e.g. monitoring inventory and ordering stock
• Attention to detail and accuracy

Desirable

• Experience in a healthcare setting

Personal Attributes

Essential

• Ability to collaborate with colleagues and adapt to diverse communication styles
• Willingness and flexibility to adapt to changing priorities in a dynamic and fast-paced working environment
• Ability to demonstrate empathy and respect when engaging with patients, families, carers, and colleagues

Desirable

• Ability to use and maintain electronic medical record systems

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Sheffield Children’s NHS Foundation Trust

Address

Sheffield Children’s NHS Foundation Trust

Centenary House, Heritage Park

55 Albert Terrace Road, Sheffield

S6 3BR

Employer’s website

https://www.sheffieldchildrens.nhs.uk/ (Opens in a new tab)

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