Administrative Support

Administrative Support – Salary circa £ 23900 – 6 months Fixed Term Contract

If you have a passion for customer service & the desire to become a true systems expert, then this administration role is for you!

This friendly team consists of 16 people who are all responsible for a range of demands, from effectively completing mid-term changes, running training sessions on Healthpoint, to onboarding policies.

We will ensure members on a corporate company scheme will have a positive experience, through coaching & developing individuals within the team, whilst becoming a subject matter expert.

A bit about the job:

Our new colleague will provide an effective, pro-active service to all customers, ensuring all policy details are updated managed accurately within agreed service standards and agreements. Part of this role is to take ownership and use your Systems Thinking knowledge to investigate and resolve often complex queries. Completing demands received from internal and external customers through a variety of channels so you must be confident to communicate with relevant stakeholders across business areas such as Claims, Large Corporate, Offshore Admin, Finance & Change/Transformation teams.

Skills and experience we’re looking for:

• A true passion for doing the right thing for our customers, whether internal or external with an agile approach to problem solving in a fast-paced service environment
• A good knowledge of Excel and Word skills being preferred but must have a strong desire to learn to become an expert.
• Excellent relationship management skills including internal and external stakeholder management.
• Ability to represent the team on projects and inform/advise the line managers of the impact of these on the teams work and resources.
• Be open to change & look for opportunities to streamline process, using System Thinking methodology whilst supporting team members to do the same.

What you’ll get for this role:

Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary circa £ 23900 (depending on location, skills, experience, and qualifications)
• Bonus opportunity – 6% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to vivien.gergaly@aviva.com

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