Administrative Support Assistant, Health Information Management

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun.

Major Duties

Under the supervision of the Interim Student Health Center Director and the HIM Lead, the Administrative Support Assistant, Health Information Management serves as a Health Information Management administrative support. The incumbent assists with telephones, reception, appointment scheduling, immunization verification counseling, correspondence, and medical record review.

• Answers a six-line telephone console, screens calls, takes and relays messages and schedules appointments for all providers using Point n Click.
• Audits electronic health records to ascertain that they are complete and in appropriate order. Scans paper documents into the electronic health record in the appropriate section and confirms the appropriate upload location and acknowledges document.
• Answers a variety of questions regarding the Student Health Center policies and services, Health Education programs, immunization verification, Family PACT, Medi-Cal, and community resources available by referral from the Student Health Center.
• Performs other duties as assigned.
• NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://mycsun.box.com/s/2kx8n6u8hnun8btulffkj6sxj68nxa6s

Qualifications

• Equivalent to three (3) years of full-time, general office clerical work that has provided the applicant with the knowledge and abilities listed.
• Equivalent to full-time college or university education/vocational school training in business or job-related field may be substituted for up to two (2) years of the required experience on a year for year basis.
• Experience in an administrative support role handling medical records, in a healthcare setting is strongly preferred.
• Experience in scheduling medical appointments and patient check-ins preferred.
• Experience in HIPAA regulations and knowledge patient health information (PHI) preferred.

Knowledge, Skills, & Abilities

• Thorough knowledge of correct English grammar, spelling, and punctuation; and office methods and basic filing systems procedures and practices.
• Ability and specialized skills to: organize, coordinate, and prioritize multiple tasks; learn, identify, and independently interpret and apply a variety of complex policies and procedures; review and resolve routine clerical problems.
• Work in a busy environment with frequent interruptions; communicate effectively both orally and in writing; prepare and draft memoranda and correspondence; keep moderately complex records and files.
• Establish and maintain cooperative working relationships; operate standard office equipment, and software. Excellent organizational and communication skills.

Pay, Benefits, & Work Schedule

• The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver and more.
• Classification: Admin Support Assistant / 1032 / 2
• The anticipated HIRING RATE is $3680. The salary range for this classification is: $3680 – $5417 per month.
• HOURS: Full Time; 40 hours per week; Monday through Friday.
• This is a Temporary position; annually renewable position; end date to be determined.
• The position is currently hybrid (4 days in office, 1 day remote); however, this is subject to change based on student and/or operational needs.

General Information

• This job opening has been re-posted and will remain OPEN UNTIL FILLED.
• This position is a sensitive position as designated by the CSU.
• The Student Health Center is accredited by the Accreditation Association for Ambulatory Health Care, Inc. and as such, will recommend certain vaccinations or screenings free of charge for the successful candidate.
• A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
• The person holding this position may be considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
• In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
• Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers
• The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.

Equal Employment Opportunity

CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race or ethnicity, religion or religious creed, nationality, age, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, marital status, veteran or military status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101.

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