WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD’S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. – No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
This role offers the option to work UK remote
WORLD OF REWARDS
- Yearly salary of between £27,000 – £28,000
- Free and healthy meals when on duty
- Grow your Career
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts: with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Free Parking
- Modern and inclusive Team Member’s areas
To primarily provide administration support to the Specialist Sales Support Office UK&I team. This will include full admin support for the client base, liaising with external and internal customers, collation of key reports and data requests as well as assisting with organization of team meetings, calls, and customer events. Equally this role support the National Director of Sales with reporting for hotel and regional reviews, preparing internal activity communication and assists with key projects and Initiatives supporting the UK&I Owned and Managed Estates. This role is UK remote with the option to work from the regional office at Hilton London Kensington. The Administrative support will report to the National Director of Sales – SSSO UK&I.
Position Summary:
Average Percent of Time %
Administrative & Supportive Duties 50%
- Complete monthly regional reports and align key reporting for all stakeholders to ensure consistency
- Prepare presentation and data packs for key stakeholder and customers
- Creating bespoke Presentations (including using presentation tools and creating & editing short films
- Creating external & internal newsletters
- Be proficient in using Delphi FDC reporting to support monthly report needs.
- To provide accurate, up to date information to appropriate internal contacts, responding to requests in a timely manner.
- To maintain accurate Commercial Team data, preparing and presenting reports to agreed deadlines.
- To develop and maintain a working knowledge of Hilton’s products and services and keep up to date with any new additions or Changes.
- Liaising with both external and internal customers
- Assist with arranging team meetings across UKI
- To develop and maintain productive, service focused working relationships with external and internal customers, representing the company and becoming a known point of contact.
- Assist the sales team with weekly, monthly and quarterly performance tracking and preparing of 515 report.
- Attending team meetings, hotel presentations and key client events when required.
- Provide cover for the support as required for holiday / sickness
- To develop and maintain productive, service focused working relationships with external and internal customers, representing the company and becoming a known point of contact.
- Congress enquiry coordination and collaboration
- Fully support the Sales team with International Trade Show & Sales Mission preparation and follow up.
- Provide full administrative support when a member of the Sales Team is traveling international on business or attending a tradeshow.
- Liaising with internal colleagues to arrange accommodation and meeting requests
- Assist with planning and coordination of training sessions.
Venue Finding – 40%
- Handle all enquiries promptly
- Qualify all enquiries correctly and ensure customer needs are understood
- Work closely with hotels to ensure customer needs are met with proposals
- Offer referral opportunities where ever possible and be the main point of contact in the team for any referral scheme initiatives.
- Understand & offer cross-sell opportunities to new & existing customers
- Ensure all opportunities, referral and responses are tracked accordingly and be able to provide accurate reporting when required.
Event Organisation Duties 10%
- Organisation, alongside the Sales Team, of specific events hosted by the Sales team (FAM trips, sales blitzes, customer engagement).
- Creating Invites, tracking of RSVP’s
- Liaising with both external and internal customers
- Creating Invites, tracking of RSVP’s
- Negotiating with hotels and venues with regard to rates
Specific Job Knowledge, Skill and Ability
- The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation.
- Strong team player.
- Self-starter, well organised, detail orientated and assertive with a high degree of positive energy and drive.
- Excellent administrative skills.
- Excellent attention to detail
- Problem solving skills, a lateral thinker, creative
- Excellent skills in time management, organisation, coordination, customer focus and communication (written and verbal)
- Excellent interpersonal skills and an ability to relate to customers at all levels, and willing to ‘travel that extra mile’ to achieve a sale
- Ability to work under pressure and complete work to the highest standard within the deadlines agreed
- Capable of diplomatic and poised communication with all levels of team members and management.
- Able to interact effectively and tactfully with team members and customers
- Ability to access and input information using databases
- Skilled in using MS Word, MS PowerPoint, MS Excel and MS team programs
- Manages confidential information with complete discretion
- Able to prioritize task when faced with critical deadlines and communicate this internally in a clear manner.
- Exceptional customer service skills
- Ability to respond quickly and positively to changing requirements and business needs
- Good geography knowledge of the UK, Ireland and internationally.
- Must have the right to work in the UK
The individual will have an advantage if:
- Administrative / Coordination experience
- Experience managing multiple stakeholders.
- Can demonstrate a proven track record of achievements.
- Knowledge of Salesforce or similar CRM systems
- Hospitality management school, Hotel Management School or a similar degree.
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels – Hilton Brands jobs-near-me.org Global Hospitality Company
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