Advanced Patient Services Representative (Non-Exempt)

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<div class="isg-job-description“>Find your calling at Mercy!

The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.

Position Details:

Minimum Qualifications
education: High school diploma or equivalent.
experience: Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.

Skills, Knowledge and Abilities:
* Knowledge of medical terminology, insurance practices, and billing procedures.
* Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
* Proficiency in basic computer skills, including data entry and word processing.
* Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
* Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
* Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
* Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
* Problem resolution skills – ability to address patient concerns, complaints, and issues in a professional and timely manner, escalating complex problems to appropriate personnel when necessary.

Physical Requirements:
* Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
* Position requires standing and walking during each shift.
* Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits – including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you’ll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you’ll grow with us.

EOE&AA/M/F/Vet/Disabled. Mercy is an equal employment opportunity employer functioning under Affirmative Action Plans.

 

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